network engineer
Saudia Technic
Total years of experience :4 years, 9 Months
•Configure and maintain Layer 2/3 switches and redundant core switch architectures. Implement VLANs and trunking.
•Implementing port security measures, access control lists (ACLs), and other security features to protect the network from unauthorized access and attacks.
•Design, implement, and monitor executive meeting room conference technology.
•Deploy, configure, and optimize CUCM and UCCX servers for seamless IP telephony and contact center operations.
•Monitor VMware virtualization performance, call statistics, and network traffic patterns to optimize resource allocation and forecast capacity requirements on 33 branches in Middle East.
•Established and managed VPN connections with a focus on security compliance.
•Oversee and allocate helpdesk tickets to designated teams for prompt resolution and efficient support delivery.
•Manage VMware virtualization infrastructure, including ESXi hosts, vCenter Server, and virtual machines.
•Administer Microsoft Active Directory services, including user and group management, group policy implementation, and domain controller configuration.
•Manage Microsoft Exchange servers to ensure reliable email communication and collaboration services for users.
•Administer Microsoft SharePoint environments, including site collection management, content database maintenance, and user access controls
•Provided helpdesk support to end users, addressing a wide range of technical issues including software configuration, account setup, and access permissions.
•Diagnosed and resolved hardware and software issues related to PCs, printers, and VoIP systems, minimizing downtime and disruption to business operations
•Responded to user inquiries and service requests via email, phone, or ticketing system, ensuring prompt resolution and maintaining high levels of customer satisfaction.
•Conducted troubleshooting procedures, including hardware diagnostics, software troubleshooting, and network connectivity testing, to identify and resolve technical issues in a timely manner.