senior associate - Readiness specialist
Google via Cognizant
Total years of experience :4 years, 10 Months
- Support to Google ads for EMEA market .
- Working on cases related to advertisers onboarding.
- Account setup, Billing, Asset collection, Website tagging setup, Google analytics setup.
- Working on Salesforce and few other internal tools. - Responding to email and attending
client meetings.
- Maintaining quality and customer satisfaction
Roles & responsibilities:
- Processing customer data on Salesforce and other internal management tools.
- WordPress, site solution, website builder.
- Fixing issues related to websites and business emails.
- Assigning work to the team.
- Maintaining the team scores (Quality, Resolution rate, & customer satisfaction index)
Roles & responsibilities:
- 911 address validation, IP address overlapping fix, Ethernet tokens generation.
- Managing customer data, Onboarding, Billing.
- Meetings with clients.
- Sending out the emails with the latest updates and changes.
