Front Office Supervisor
Ramada Jumeirah
Total des années d'expérience :12 years, 2 Mois
Acting as a duty manager and night manager reliever
Reception:
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Guest Relations:
Be part of the Front Office areas such as Front Desk
Assist guests with check in and checkout, other cashiering duties.
Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards.
Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.
Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
Be aware of the Hotels fire and emergency procedure.
Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
Concierge:
Make dining and other reservations for guest, and obtain tickets for events.
Provide information about local features such as shopping, dining, nightlife, and recreational destination.
Make travel arrangements for sightseeing and other tours.
Receive, store, and deliver luggage and mail.
Pick up and deliver items, or run errands for guests.
Prepare and display beverage and snack options for guests in the lobby.
Direct guests to hotel amenities, including laundry and fitness facilities.
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Proper check-in and checkout guest
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in keeping the hotel reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To undertake all training as required (eg, first aid, health and safety, customer)
Recognizes VIP guest at check-in and check-out Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duty Achieve positive outcomes from guest queries in a timely and efficient manner Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required.
Dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
Aware of the hotel occupancy and room availability
Giving proper hand over to the next shift on duty
Processing guest payment and managing cash drawer
Ensuring all the requisitions are ready
Greet all guest in a courteous manner, issued room keys and managed room requests
Processed guest payments, making reservations, check-in and checkout guest
Answer phone calls, provide correct information to the guest Manage room booking effectively, proven ability to assist customers with purchases and transactions Proven ability to assist guests with room booking, changing and cancelling reservations Demonstrated expertise in providing and ensuring high quality guest relation as well as with other employee Extremely capable of proper telephone etiquette and answering inquiries related to hotel services, registration of guests
Proven ability to operate cash register and manage drawer
Co-ordinate room status with Housekeeping Department also inform them for late check out
Ensure office and lobby areas are kept neat and clean
Familiar with all types of rooms in the hotel, the facilities and the corresponding room rates
Handles incoming guest room reservations
Recognizes VIP guest at check-in and check-out
To teach GCSE French in all four skills- listening, speaking, writing and reading
To ensure that all pupils are ready and well equipped to take the examination
Ensure the homework is given, done by the pupils and subsequently marked
Ensure the good study habits are developed in class
Write termly and yearly reports for each pupils
Keep appropriate records
Attend teachers’ meetings and other meetings when appropriate
Abide by School’s policies and procedures
Sell specific products to consumers
Process orders in person and over the phone
Check inventory to ensure product is in stock
Bag and package purchases
Operate cash registers
Count the day’s money transactions at the end of the day
Ensure pricing is correct
Degree in translation ( arabic french and english )