Executive Director
Al-Zamazemah Co.
Total years of experience :21 years, 2 Months
Company Overview: The service was started by a community (group of families) providing Zamzam water to pilgrims during the Hajj season. Leadership comes from within the same community. The community has transitioned into an organization as a closed joint-stock company, necessitating adaptations for governance, sustainability, revenue diversification, and renewing internal culture.
Mission and Contract: A one-year contract to lead a transformative journey, implementing robust governance and driving revenue growth while ensuring financial stability. After this period, the leadership reins will be handed back to one of the original owners or shareholders.
Notable Achievements:
o Achieved a 47% revenue increase compared to last year, through strategic planning and execution.
o Reduced fines by 91% compared to last year, by minimizing operational errors and compliance issues.
o Automated financial operations and appointed a financial auditor for transparency.
o Established robust governance policies to ensure accountability.
o Built a high-performing senior leadership team, fostering a culture of productivity.
o Optimized the supply chain through technology integration.
o Launched a new prototype product line, expanding business innovation.
Notable Achievements:
o Negotiated key contracts, optimizing resource utilization and creating win-win outcomes.
o Implemented data-driven approaches to improve business performance and operational efficiency.
o Developed and executed strategies to capture market opportunities and increase revenue.
o Analyzed market trends and competitors to proactively boost market share.
Notable Achievements:
o Increased sales of high-profit products by 27% through targeted customer analysis.
o Expanded key accounts by providing customized client solutions.
o Devised and implemented a streamlined business model for remote stations, boosting operational efficiency.
Notable Achievements:
o Created action plans to measure and enhance customer experiences, leading to operational improvements and better service quality.
o Analyzed the customer journey, identifying and fixing issues to ensure smooth interactions and higher customer satisfaction.
Notable Achievements:
o Exceeded 2014 sales target by 220%.
o Received Sales Achievement Award and letter of appreciation.
Notable Achievements:
o Automated key processes, reducing manual tasks and boosting productivity by over 65%.
o Implemented the "Internal Customers" concept, streamlining procurement and improving cross-departmental collaboration.
o Played a key role in activating and optimizing the SAP-ERP system in the procurement department.
Notable Achievements:
o Led the branch to achieve "Best Branch" in direct sales for individual clients, corporate accounts, and VIP accounts in 2008.
o Named best coach in the western region for training customer service staff, resulting in improved employee behavior and performance.
Notable Achievements:
o Achieved top 10 Customer Service Agent recognition 3 times.
o Nominated for future leaders training program due to proactive initiatives and exceptional leadership.
Notable Achievements:
o Built strong partnerships with key clients and suppliers.
o Improved internal communication among company branches and business units.
o Created and executed PR campaigns that boosted brand visibility and engagements.