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Abdullah GH, Operations & Admin Assistant

Abdullah GH

Operations & Admin Assistant·Euphoria Entertainment—Kuwait

Kuwait

High school or equivalent, icom

Work experience

Total years of experience: 6 years, 6 months

Operations & Admin Assistant

February 2024 - January 2026

Euphoria Entertainment—Kuwait

Al Kuwait, Kuwait

February 2024 - January 2026

• Supervised daily operations including staff scheduling, event coordination, and documentation management to ensure smooth business workflows.
• Implemented administrative policies and procedures, improving efficiency and compliance across departments.
• Maintained employee timesheets, attendance records, and supported payroll & expense tracking.
• Coordinated recruitment logistics including interviews and on boarding, enhancing HR support functions.
• Delivered customer service support, resolving inquiries and ensuring client satisfaction.
• Tracked operational KPIs, prepared performance dashboards, and reported insights to management for strategic decision-making.
• Analyzed daily workflows and introduced process improvements that reduced scheduling conflicts and improved staff productivity.

Company industry:
Entertainment

Operations Coordinator

February 2022 - January 2024

Escape hunt & Dream Factory

Al Kuwait, Kuwait

February 2022 - January 2024

• Answered customer questions and inquiries.
• Creatively and proactively assisted customers, going the extra mile to ensure a wonderful community experience that increased player participation and sales.
• Coordinated team shifts, maintain records and reports
• Handled a variety of money transactions with accuracy and efficiency.
• Observed and guided players as they attempted to escape.
• Documented and communicated game, technical, and investigation issues to the technical staff.

Company industry:
Entertainment

Document Controller

March 2021 - January 2022

Sabah Al Salem University Kuwait

Al Kuwait, Kuwait

March 2021 - January 2022

• Received, issued, logged, updated, and maintained all project-related documentation including drawings, specifications, data sheets, and design calculations.
• Provided and controlled documentation flow, filing, archiving, and document handover activities for both head office and project sites throughout all phases of the project (Engineering, Procurement, Construction, and Commissioning).
• Reviewed all final documentation generated by project subcontractors, in both hard copy and electronic formats, to ensure all contractual requirements were met.
• Utilized FTP electronic servers and Microsoft Outlook applications for sharing project-related documents.
• Maintained day-to-day liaison with engineering teams and project document controllers to ensure efficient and effective control of all project documentation, whether generated internally or externally.
• Prepared reports, drafted official communications, and supported interdepartmental coordination with external stakeholders.
• Maintained accurate filing systems, photocopying, and general office organization to ensure smooth operations.
• Assisted with HR-related tasks such as collecting and filing employee timesheets, maintaining attendance records, and supporting recruitment logistics.
• Supported management in implementing administrative policies and procedures to improve efficiency and streamline operations.

Company industry:
Construction & Building

Travel Agent

November 2018 - May 2020

Al DarAl Khaleejiya Travels-

Al Jahra, Kuwait

November 2018 - May 2020

• Researching travel options and presenting the best deals according to client requirements.
• Ensuring all bookings and reservations are processed accurately and in line with client requests.
• Responding promptly and in a friendly manner to all phone enquiries.
• Handling filing, photocopying, and general administrative duties.
• Building strong relationships with clients.
• Achieving branch, team sales, and profitability objectives.
• Negotiating corporate and best rates with hotels.
• Up selling relevant add-ons such as insurance, excursions, and currency.
• Monitoring bookings throughout the working day.

Company industry:
Travel Agency

Education

Pakistan English School & College

January 2020

January 2020

High school or equivalent, icom

Kuwait

City Institute

May 2018

May 2018

Diploma, IATA

Kuwait

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Expert

Arabic

Intermediate

Hindi

Expert

Urdu

Native Speaker

Hobbies and interests

Video Games
Football