abdullah hakem

I’m working as a service manager and developing body shop business

Key roles entailed and main responsibilities:
• My job role is for Jeddah Body shop which contains 28 employees, and due to the work and business needs I am handling 9 workshops all around the kingdom with total of 60 employees and mainly I am following closely the daily work flow, monitoring the KPI`s (Productivity, Utilization, Efficiency, CSI and targets).
• Full knowledge on the market suppliers for body and paint materials, and have a good relation with them.
• Monitoring Insurance accounts with us and ensure that all approved repairs are claimed and paid.
• Close operation monitoring to enhance the quality and deliver the expected quality from our clients.
• Managing Customer Complaints & Customer relation.
• Identifying and recruiting new talent.

• Achieved 125% of workshop revenue target and 156% YoY growth.
• Increased Body & Paint revenue by 140% YoY.
• Managed full 3S operations and team leadership.

• Monitored daily operations and KPIs (productivity, utilization,
efficiency, CSI, targets) to ensure optimal performance.
• Managed supplier network for body & paint materials, maintaining
strong vendor relationships.
• Oversaw insurance accounts, ensuring timely claim approvals and
payments.
• Strengthening operational quality control to consistently meet
customer expectations.
• Handled customer complaints and enhanced customer relationship
management (CRM).
• Recruited and developed talent to build high-performing teams

• Led insurance partnerships and claims operations
• Improved cost control and claims efficiency

• Managed workshop operations, staffing, and safety compliance.

• Managed claims processing, audits, and reporting

• Supervised body shop operations and quality control