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Abdullah Hamed, Starbucks Brand Training Manager

Abdullah Hamed

Starbucks Brand Training Manager·Alshaya Group

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 25 years, 4 months

Starbucks Brand Training Manager

November 2018 - Present

Alshaya Group

Jeddah, Saudi Arabia

November 2018 - Present

• Manage, develop and coach three learning specialist in the three regions of KSA and all the learning specialists in MENA Starbucks (Kuwait, Qatar, Bahrain, UAE, Oman, Jordan, Lebanon, Egypt and Morocco)
• Conduct senior management workshops for the Senior Operations Manager, Operations Managers and District Managers
• Develop online programs for Alshaya LMS
• Handling projects to support the operation teams. E.g. Voice of Customers and Googler reviews. Nationalization Project and the learning team roles.
• Improve Starbucks recruitment process by customizing pre-screen and final interviews processes
• Achieve 95+ scores in BFS and PIC
• And more in progress
Company industry:
Retail & Wholesale
Job role:
Training and Development

Training Manager

June 2017 - September 2018

Donia Al Asawaf Co.

Jeddah, Saudi Arabia

I found this job using Bayt.com

June 2017 - September 2018

Current Achievements:
• Develop salesmen training program
• Develop induction training program for the new
Saudi salesmen to meet the government
requirements.
• Conduct training sessions for more than 300
salesmen across KSA.
• Showrooms visit to follow up on training and
improve the training effectiveness.
• Initiatives in the retail operations such as the
development of the showroom operating
manual and the products catalog.
Company industry:
Retail & Wholesale
Job role:
Sales

Training and Development Manager

January 2011 - May 2017

Zohoor Alreef Trading Company

Khobar, Saudi Arabia

January 2011 - May 2017

Main Achievements:

 Design induction training program
 Design customer service and product knowledge
training program
 Conduct induction training classes for sales staff in
all regions in KSA
 Design and deliver retail management programs
 Develop online training website for the company
 Manage the training and development for all
support departments in the company
Company industry:
Retail & Wholesale
Job role:
Sales

Area Sales Manager

June 2008 - January 2011

Alyasra Fashion

Riyadh, Saudi Arabia

June 2008 - January 2011

Main Achievements:
 Sales: achieve 109% YTD target.
 Staff trained to provide outstanding customer
service: compete the 6 steps training for all staff
 Stock availability always: manage to provide stock
in all shops and maintain stock rotation between
shops.
 Executing marketing programs: and create new
marketing ideas in the shops and the malls
 Identifying new locations: identify and open 2 new
locations in Riyadh
Company industry:
Retail & Wholesale
Job role:
Management

Starbucks Training Manager

June 2006 - June 2008

M.H Alshaya Co.

Jeddah, Saudi Arabia

June 2006 - June 2008

Main Achievements:
 Complete Barista Training for new and current Baristas.
 Develop ISLC (In Store Learning Coaches in Western Region to meet the in store training needs)
 Complete SSTP (Shift Supervisor Training Program) for current and new supervisors.
 Complete RMTP (Retail Management Training Program) for current and new assistant and store managers.
 Develop classroom facilitators.
 Maintain training policies and store standards through store visits and coaching
 Modify and develop training programs to meet market needs (P&L and Budgeting).
Company industry:
Retail & Wholesale
Job role:
Training and Development

Starbucks Store Manager

June 2004 - May 2006

M.H Alshaya Co.

Dubai, United Arab Emirates

June 2004 - May 2006

Main Achievements:
 Coach and train management team in Starbuck DCC (Deira City Centre)
 Develop and train new supervisors.
 Create a Food management system based on usage per dirhams to control wastage
 Achieve high score in Alshaya Audit.
 Support Training Department by facilitating training programs in the classroom.
 Increase profit and control costs through proper standards follow up and the use of Alshaya policies and procedures.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Starbucks Learning Specialist

October 2002 - June 2004

M.H. Alshaya

Dubai, United Arab Emirates

October 2002 - June 2004

Main Achievements:
 Complete Barista Training for new and current Baristas.
 Develop ISLC (In Store Learning Coaches in Western Region to meet the in store training needs)
 Complete SSTP (Shift Supervisor Training Program) for current and new supervisors.
 Complete RMTP (Retail Management Training Program) for current and new assistant and store managers.
 Develop classroom facilitators.
 Maintain training policies and store standards through store visits and coaching.
Company industry:
Retail & Wholesale
Job role:
Teaching and Academics

Starbucks Assistant Store Manager

January 2001 - September 2002

M.H Alshaya Co.

Al Kuwait, Kuwait

January 2001 - September 2002

Support the Store Manager in his duties and responsibilities.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

Damascus University

August 2002

August 2002

Bachelor's degree, Business Administration

Syria

GPA (percentage): 72.48%

GPA (percentage): 72.48%

View attachment

Skills

Visual Merchandising
Expert
Visual Merchandising
Expert
People Management
Expert
People Management
Expert
Stock Control
Expert
Stock Control
Expert
Goal Orientation
Expert
Goal Orientation
Expert
Retail
Expert
Retail
Expert
Ms Office
Expert
Ms Office
Expert
Coaching Skills
Expert
Coaching Skills
Expert
Planning and Organizing
Expert
Planning and Organizing
Expert
Visual Merchandising
Expert
Visual Merchandising
Expert
People Management
Expert
People Management
Expert
Stock Control
Expert
Stock Control
Expert
Goal Orientation
Expert
Goal Orientation
Expert
Retail
Expert
Retail
Expert

Languages

Arabic
Native Speaker
English
Expert