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Abdullah Hannout, Sales Manager

Abdullah Hannout

Sales Manager·Sonic Auto Transportation

Egypt

Bachelor's degree, Business Information Systems

Work experience

Total years of experience: 5 years, 7 months

Sales Manager

March 2025 - March 2026

Sonic Auto Transportation

California, United States •Remote

March 2025 - March 2026

• Negotiated pricing, service terms, and delivery timelines to successfully close deals and maximize revenue
• Managed end-to-end sales cycle for vehicle transportation services across multiple U.S. states, by handling
40-60 generated leads daily.
• Built and maintained relationships with clients, ensuring high customer satisfaction and repeat business.
Company industry:
Shipping

Support Manager

March 2024 - March 2025

VOIS UK

Cairo, Egypt •Remote

March 2024 - March 2025

• Analyzed 100-150 daily customer interactions within the home broadband technical department to identify
trends and improve overall customer experience.
• Managed and resolved 20-30 customer complaints daily, ensuring timely resolution and high customer
satisfaction.
• Collaborated with cross-functional teams to implement process improvements and reduce escalations.
Company industry:
Call Centers & Customer Care Outsourcing

Sales Manager

November 2023 - March 2024

Tertoro Logistics

California, United States •Remote

November 2023 - March 2024

• Negotiated pricing, service terms, and delivery timelines to successfully close deals and maximize revenue
• Coordinated closely with dispatch and operations teams to ensure timely and efficient vehicle deliveries
• Delivered accurate quotes and timelines, contributing to a 90%+ customer satisfaction rate and reduced
service disputes
Company industry:
Telecommunications

Customer Service Representative

September 2020 - March 2024

VOIS UK

Cairo, Egypt •Remote

September 2020 - March 2024

• Managed 30-40 daily inbound calls in the 2nd line home broadband technical support team, resolving
complex customer issues.
• Diagnosed and troubleshot broadband connectivity for 20-30 customers daily, improving first-contact
resolution rates.
• Delivered high-quality customer service in high-volume environments while maintaining accuracy and
professionalism.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Modern Academy

June 2026

June 2026

Bachelor's degree, Business Information Systems

Egypt

British Council

June 2021

June 2021

High school or equivalent, HIgh School

Kuwait

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MAINTAINABILITY
Intermediate
MAINTAINABILITY
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
TYPING
Intermediate
TYPING
Intermediate
COLLECTIONS
Intermediate
COLLECTIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SALES
Intermediate
SALES
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Music Producer