عبد الله مخللاتي

Ajman University. في Ajman University.

• الإمارات العربية المتحدة - عجمان
• أشغل هذه الوظيفة منذ أغسطس 2013

Ajman University (AU)
Office of Admission and Registration
September 2015 - present Contact Center Agent (Full- Time)
 Receiving inbound calls including transferred calls from current and potential students.
 Placing outbound follow-up calls and persuade potential students to complete and submit an application.
 Answering questions about the admission and registration details and issues with account for the students.
 Receiving and following up the cases of replacement certificates and “To Whom It May Concern” letters.
 Receiving and following up with all applications and equivalence of courses through the REG page of the Office of Admission and Registration at the University.  Interacting with students and their parents on students’ academic progress.  Assisting and supporting faculty members in their daily tasks.  Collecting, sorting and distributing correspondence including mails, emails and faxes.
 Informing and following up with University graduates regarding graduation ceremony details by email address and phone.
 Notifying students’ parents of the second and third academic warning by phone calls.
 Following up all admission cases to all applicants’ acceptance.
 Following up all cases of writing the academic undertaking for conditional cases at the University.
 Assisting students with any technical issues experienced with website and escalate any issues to management appropriately.
 Assisting the admission and registration staff for the validity, accuracy and timeliness of the admission, registration and graduate eligibility of students.
 Meeting Quality Assurance Requirements and other key performance metrics.
 Performs all related duties as assigned by the Supervisor.