store manager
Apparel Group - Saudi Arabia
Total years of experience :8 years, 8 Months
• Led and motivated the store team to increase sales and ensure efficiency.
• Managed the store’s stock levels - Made key decisions about stock level and stock control.
• Analyzed sales figures - Utilized IT to record sales figures for data analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.
• Forecast volume of future sales to maximize profits.
• Played a key role in advertising sessions- Organized trade-shows, special events, exhibitions and displays.
• Promoted the company locally by communicating with local Social Medias, journals and the community in general.
• Ensured that quality, customer service, health and safety standards are met - Resolved safety, legal and security issues.
• Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Organized professional training and development courses.
• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
• Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
• Dealt with chain sales, as and when required.
• Responded to customer comments and complaints.
• Updated superiors on business performance, new initiatives and other issues.
• Maintained awareness of market trends in the retail industry.
• Recognized forthcoming customer initiatives and kept up with local competitors.
• Greets people who walk in the store; respectfully asks if they need assistance.
• Provides educated recommendations based on customer’s needs and objectives.
• Assists customers in finalizing the purchase of the product; processes type of payment and make sure customer is given a receipt and exact change.
• Immediately attends to customer complaints and works to have it resolved in the fastest way possible,
• Keeps the store clean and orderly.
• Assists with month-end inventory; prepares necessary reports.
• Attended to all customers who enter store premises.
• Processed all special discounts given by the store.
• Attended to all requests for refunds, customer complaints, and other product-related issues.
• Assisted in the review and audit of store inventory.
• Endeavored to keep the store clean and sanitary at all times.
• Reviews par-stock level of devices and other merchandise; sends a request for requisition, if needed.