عبد الله عس

- Lead end-to-end operations management for a systems integration company, overseeing sales, pre-sales, delivery, services, finance, and shared services with full P&L ownership and budget control.
- Develop and execute corporate business strategy and growth plans to expand systems integration, cloud services, managed services, and cybersecurity solutions across government and enterprise customers.
- Implement standardized project management frameworks and PMO governance, improving on-time delivery, resource utilization, SLA adherence, risk management, and customer satisfaction.
- Drive digital transformation initiatives for clients by building integrated solution portfolios (infrastructure, cloud, ERP, CRM, cybersecurity), vendor partnerships, and go-to-market plans aligned with Saudi Vision 2030.
- Lead organizational development by designing operating models, defining job roles, KPIs, and performance management systems, and implementing talent acquisition, training, and succession planning programs.
- Manage senior stakeholder engagement with board members, group leadership, key accounts, and technology partners, providing performance dashboards, business reviews, and investment cases for new technologies and markets.

- Leadership & Strategic Planning: Directed cross-functional teams across Sales, Marketing, Shared Services, and Strategy to achieve organizational objectives. Successfully aligned operational goals with corporate vision through strategic planning, execution frameworks, and stakeholder alignment.
- Operational Excellence: Streamlined end-to-end processes using data-driven strategies, KPIs, ERP systems, and achieving a 5% efficiency gain and cost reduction across departments.
- Sales & Marketing Management: Spearheaded integrated marketing campaigns, sales enablement programs, and customer-centric strategies that drove revenue growth, market expansion, and client retention rates exceeding industry benchmarks.
- Supply Chain Optimization: Oversaw end-to-end supply chain operations, including demand forecasting, inventory management, and warehouse optimization, leveraging automation tools and ERP integration to reduce operational costs by 20% while maintaining service-level agreements (SLAs).
- Shared Services Innovation: Revamped shared services through scalable solutions, process automation, and cost-control measures, reducing overhead by 15% and improving service delivery metrics.
- High-Performance Culture: Fostered innovation, collaboration, and employee engagement initiatives, resulting in a 25% productivity increase and employee satisfaction scores aligning with best-in-class standards.

- Strategic Analysis & Planning: Conducted comprehensive business process audits, SWOT analyses, and market benchmarking to identify inefficiencies and growth opportunities, aligning recommendations with long-term organizational objectives
- Digital Transformation Leadership: Spearheaded digitalization initiatives, integrating ERP systems and automation tools to optimize workflows, reduce costs by 20-30%, and enhance operational scalability
- Organizational Change Management: Designed and executed change management strategies, including cultural restructuring and team realignment, improving employee engagement by 25% and accelerating adoption of new technologies
- Market Expansion & Growth: Developed market-entry strategies for new regions, leveraging competitive analysis and customer insights to achieve 15-20% annual revenue growth
- Process Optimization: Redesigned supply chain models and shared services through data-driven workflows, cutting overhead by 15% while maintaining SLAs
- Stakeholder Collaboration: Partnered with C-suite executives to define corporate vision, mission statements, and KPIs, ensuring cross-departmental alignment on strategic priorities
- Performance Metrics & Reporting: Implemented real-time dashboards and analytics tools to track ROI, customer satisfaction, and operational efficiency, enabling data-backed decision-making

- Operational Leadership: Directed cross-functional teams across Sales, Marketing, Shared Services, Supply Chain, Warehouse, and Strategy, achieving KPIs and revenue targets through data-driven strategies.
- Process Optimization: Streamlined workflows using ERP systems and automation tools, reducing costs by 15-20% while enhancing operational scalability.
- Market Growth: Spearheaded customer-centric campaigns and supply chain redesigns, driving market expansion and maintaining SLAs.

- Market Expansion: Spearheaded customer-centric campaigns, brand positioning, and supply chain redesigns, driving 10% annual revenue growth and maintaining SLAs for service excellence.
- Shared Services Innovation: Centralized HR & IT functions under a unified shared services model, cutting overhead by 7% while improving cross-departmental collaboration.
- Strategic Planning: Developed long-term growth strategies through SWOT analysis, market benchmarking, and stakeholder alignment, ensuring portfolio companies met ROI targets and sustainability goals.
- Supply Chain Excellence: Redesigned end-to-end logistics, inventory management, and warehouse automation, enhancing demand forecasting accuracy.
- Stakeholder Collaboration: Partnered with board members and subsidiary leaders to harmonize mission statements, KPIs, and compliance frameworks, ensuring seamless operations across the group.

- Operational Excellence: Streamlined supply chain workflows using ERP systems and automation tools, reducing costs by 10% and improving on-time delivery,
- Market Growth: Spearheaded customer-centric sales strategies and brand repositioning, driving annual revenue growth in competitive markets.
- Sustainability Initiatives: Implemented eco-friendly production processes
- Cost Control: Centralized shared services (HR, Procurements, IT)

- Operational Oversight: Managed daily operations across real estate development, hospitality services, and asset management, ensuring compliance with quality standards and financial targets.
- Strategic Planning: Developed long-term growth strategies, budget forecasts, and performance KPIs to enhance portfolio ROI and market competitiveness.
- Process Optimization: Streamlined property management workflows, supply chain logistics, and vendor partnerships to reduce costs and improve efficiency.
- ESG Initiatives: Implemented sustainable building practices, energy-efficient systems.
- Customer Experience: Enhanced guest satisfaction through luxury service standards, brand repositioning, and technology-driven amenities.
- Managed facility: maintenance schedules, vendor contracts, safety compliance, budgeting, energy efficiency, space planning, guest services, emergency protocols, and sustainability initiatives.

- Market Expansion: Designed data-driven market-entry strategies, achieving revenue growth for clients through competitive analysis and customer segmentation.
- Operational Efficiency: Redesigned supply chain workflows and business processes, reducing costs via automation tools and KPI-driven optimization.
- ESG Integration: Implemented sustainability frameworks, securing green certifications and reducing energy consumption for corporate portfolios.
- Client Retention: Maintained 95% client retention by aligning stakeholder goals with corporate vision through cross-functional collaboration.
- Risk Mitigation: Built predictive analytics models to forecast market trends, improving strategic agility for 15+ clients

- Process Standardization: Spearheaded enterprise-wide process harmonization initiatives, eliminating operational redundancies and driving productivity gains through Lean Six Sigma methodologies.
- Governance & Compliance: Implemented robust compliance frameworks ensuring adherence to ISO 9001 standards, legal regulations, and business continuity protocols across 8+ subsidiaries.
- Human Resources Operations: Centralized HR functions including benefits administration, onboarding/offboarding automation, and policy implementation for 40000+ employees in 13 countries via Oracle HCM Cloud.
- IT Service Management: Directed IT operations encompassing cybersecurity protocols, ServiceNow-powered help desk services, and cloud infrastructure modernization.
- Procurement & Supply Chain: Optimized vendor contracts through strategic sourcing models, reducing supply chain costs by 15% while maintaining 98% order fulfillment rates.
- Continuous Improvement: Established centers of excellence driving innovation through Kaizen workshops and RPA implementation, achieving 40% process efficiency gains.
- Performance Monitoring: Designed SLA-driven accountability frameworks with KPI dashboards, improving service delivery metrics by 25% annually.
- Strategic Alignment: Aligned SSC operations with corporate growth strategies, enabling scalable service models for 3+ acquisitions and cost optimization initiatives.
- Financial Stewardship: Managed $600M+ budgets while automating 50% of ISO 9001.

- Increased employee retention by 25% through targeted engagement and development initiatives.
- Reduced hiring costs by 18% by streamlining recruitment processes and renegotiating vendor contracts.
- Developed and implemented a performance management system, improving employee satisfaction scores by 15% within the first year.
- Managed onboarding for over 500 employees, reducing time-to-productivity by 30% via a new training program.