Senior Data Analyst
Saudia Airlines
Total des années d'expérience :12 years, 5 Mois
• Contributed to the establishment and enhancement of the Sales Planning and Forecasting Department, collaborating in defining roles and optimizing operations.
• Forecasted sales by analyzing historical data and market trends with advanced analytics.
• Leveraged SQL and Power BI for sales analysis and future planning, driving data-driven strategies.
• Identified growth opportunities through market and competitive analysis, enhancing business expansion.
• Managed and integrated data from various sources, ensuring accuracy and actionable insights.
• Collaborated with key departments to align strategic initiatives and optimize business outcomes.
• Produced and presented detailed reports on sales metrics and projections, guiding stakeholder decisions.
• Optimized pricing and revenue through targeted flight data analysis, identifying key trends.
• Crafted dashboards for impactful visualization of KPIs, aiding in demand forecasting and resource planning.
• Led process enhancements by analyzing operational efficiencies, fostering cost savings and improvements.
• Informed marketing strategies with insights on customer behavior and competitive analysis.
• Facilitated decision-making by translating complex data for all organizational levels.
• Upheld data standards, ensuring integrity and compliance through rigorous governance.
• Elevated VVIP guest experiences, setting exceptional service benchmarks for high-profile clientele.
• Set and tracked department KPIs, aligning goals and driving departmental success through focused coaching.
• Implemented queue management systems in KSA sales offices, demonstrating leadership and project management acumen.
• Led cost optimization initiatives, achieving operational efficiencies through strategic downsizing.
• Aligned financial goals by setting annual targets in collaboration with the finance department.
• Informed sales strategies as a revenue analyst, leveraging trend insights for target setting.
• Developed a performance management manual for ticket sales offices, standardizing employee evaluation across KSA .
• Collaborated with the sales team to develop and implement effective sales strategies to increase revenue and meet sales targets.
• Conducted market research to identify potential clients and business opportunities in the airline industry.
• Managed a portfolio of corporate clients, and maintained strong relationships to ensure repeat business.
• Prepared and delivered compelling sales presentations to potential clients.
• Negotiated pricing and contract terms with clients, which resulted in favorable agreements and increased sales. • Provided exceptional customer service by addressing client inquiries, resolving issues, and ensuring a seamless booking experience.
• Analyzed sales data and trends to identify areas for improvement and implement strategies to optimize sales performance.
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