عبدالله الرشيدي

IT support and help desk
troubleshooting L1 and L2
TICKETING SYSTEM, FOLLOW UP WITH THE USERS

Receive Incident and providing first line support through Phone or Email, Help desk systems, or remote access
Troubleshooting before escalate the incident to the correct team
Tracking the team to stay available for the first ring on cisco finesse system
Adding acrobat licensees and managing licensees in acrobat and office 365
MDM and work space configuration and installation and setting up for the user
Extending the mail size and forcing the policy to let the user archiving outlook
Enabling two factor authenticators ether google or Microsoft or SMS message for users
Coordinate and follow up with incident to close it before the SLA
Guide the users to connect to his PC through VPN and VDI remotely
Creating users and group in active directory and exchange systems and adding every member to its group
Troubleshooting computer, troubleshooting printer, sharing folder, sharing printer, troubleshooting users profile, troubleshooting users email, troubleshooting system failure, troubleshooting and solving computer problems, troubleshooting solving network problem.
Monitoring project and Preparing plans

Help desk and user support

receiving ticket and calls and assigning ticket to the correct team
helping the user and organization to solve computer L1 and L2 problems .
Receive Incident and providing first line support through Phone or Email, Help desk systems, or remote access
Troubleshooting before escalate the incident to the correct team
Tracking the team to stay available for the first ring on cisco finesse system
Adding acrobat licensees and managing licensees in acrobat and office 365
MDM and work space configuration and installation and setting up for the user
Extending the mail size and forcing the policy to let the user archiving outlook
Enabling two factor authenticators ether google or Microsoft or SMS message for users
Coordinate and follow up with incident to close it before the SLA
Guide the users to connect to his PC through VPN and VDI remotely
Creating users and group in active directory and exchange systems and adding every member to its group
Troubleshooting computer, troubleshooting printer, sharing folder, sharing printer, troubleshooting users profile, troubleshooting users email, troubleshooting system failure, troubleshooting and solving computer problems, troubleshooting solving network problem.
Monitoring project and Preparing plans

Receive Incident and providing first line support through Phone or Email, Help desk systems, or remote access
Troubleshooting before escalate the incident to the correct team
Tracking the team to stay available for the first ring on cisco finesse system
Adding acrobat licensees and managing licensees in acrobat and office 365
MDM and work space configuration and installation and setting up for the user
Extending the mail size and forcing the policy to let the user archiving outlook
Enabling two factor authenticators ether google or Microsoft or SMS message for users
Coordinate and follow up with incident to close it before the SLA
Guide the users to connect to his PC through VPN and VDI remotely
Creating users and group in active directory and exchange systems and adding every member to its group
Troubleshooting computer, troubleshooting printer, sharing folder, sharing printer, troubleshooting users profile, troubleshooting users email, troubleshooting system failure, troubleshooting and solving computer problems, troubleshooting solving network problem.
Monitoring project and Preparing plans

Receive Incident and providing first line support through Phone or Email, Help desk systems, or remote access
Troubleshooting before escalate the incident to the correct team
Tracking the team to stay available for the first ring on cisco finesse system
Adding acrobat licensees and managing licensees in acrobat and office 365
MDM and work space configuration and installation and setting up for the user
Extending the mail size and forcing the policy to let the user archiving outlook
Enabling two factor authenticators ether google or Microsoft or SMS message for users
Coordinate and follow up with incident to close it before the SLA
Guide the users to connect to his PC through VPN and VDI remotely
Creating users and group in active directory and exchange systems and adding every member to its group
Troubleshooting computer, troubleshooting printer, sharing folder, sharing printer, troubleshooting users profile, troubleshooting users email, troubleshooting system failure, troubleshooting and solving computer problems, troubleshooting solving network problem.
Monitoring project and Preparing plans

Receive Incident and providing first line support through Phone or Email, Help desk systems, or remote access
Troubleshooting before escalate the incident to the correct team
Tracking the team to stay available for the first ring on cisco finesse system
Adding acrobat licensees and managing licensees in acrobat and office 365
MDM and work space configuration and installation and setting up for the user
Extending the mail size and forcing the policy to let the user archiving outlook
Enabling two factor authenticators ether google or Microsoft or SMS message for users
Coordinate and follow up with incident to close it before the SLA
Guide the users to connect to his PC through VPN and VDI remotely
Creating users and group in active directory and exchange systems and adding every member to its group
Troubleshooting computer, troubleshooting printer, sharing folder, sharing printer, troubleshooting users profile, troubleshooting users email, troubleshooting system failure, troubleshooting and solving computer problems, troubleshooting solving network problem.
Monitoring project and Preparing plans

Build a completed Data center and cabling network
Receive Incident and providing first line support through Phone or Email, Help desk systems, or remote access
Troubleshooting before escalate the incident to the correct team
Tracking the team to stay available for the first ring on cisco finesse system
Adding acrobat licensees and managing licensees in acrobat and office 365
MDM and work space configuration and installation and setting up for the user
Extending the mail size and forcing the policy to let the user archiving outlook
Enabling two factor authenticators ether google or Microsoft or SMS message for users
Coordinate and follow up with incident to close it before the SLA
Guide the users to connect to his PC through VPN and VDI remotely
Creating users and group in active directory and exchange systems and adding every member to its group
Troubleshooting computer, troubleshooting printer, sharing folder, sharing printer, troubleshooting users profile, troubleshooting users email, troubleshooting system failure, troubleshooting and solving computer problems, troubleshooting solving network problem.
Monitoring project and Preparing plans