service adviser
juma al majid, hyundai and kia
Total des années d'expérience :15 years, 6 Mois
1- Handling customer’s inquiries.
2- Receiving customer’s cars for the service.
3- Make sure all services to be done on time without delay.
4- Communicate with customers for any update about their cars.
5- Make sure to contact customers when ever their cars are ready.
6- Prepare the estimation for all insurance companies regarding accidents.
7- Follow up regarding the approval or LPO, and coordinate with the customer.
8- Follow up all parts are available to give better service and not to delay the repairing.
9- Supporting the team and handling all customers complains and suggestions to keep satisfaction level at the maximum.
*Won the second-best (silver medal) service advisor for the year of 2016 with HYUNDAI. (participated in the world championship in KOREA for best service advisor and won the best skills 2016)
*Won the best (gold medal) service advisor for the year of 2017 with KIA.
(participated in the world championship in KOREA for best service advisor and won bronze medal as a team 2017)
*dedicated service advisor for premium/vip vehicles. ( Genesis brand )
1- Enquiries relating to all estate led contracts within the facility are received.
2- Details of the enquiry are entered onto a data base.
3- Enquiries are referred to the nominated representative for the appropriate contract for action.
4- Appropriate action is taken in respect of enquiries.
5- Callers are advised of the actions taken in respect of enquiries.
6- Progress and outcome of enquiries is recorded and can be tracked.
7- Ensure cover is provided 24 hours a day, 365 days a year.
8- Be ‘on call’ when needed.
9- Produce comprehensive weekly reports.
1- Taking calls for the 3rd party banks such as: DINERS CLUB, Finance house, MAF-JCB, United Arab Bank, Bank of Sharjah, Invest Bank, National Bank of Fujairah. (Card blocking, activation, inquiries, new applications, TCLI)
2- Taking calls for all the EmiratesNBD merchants' inquiries, and providing them with the approval codes, machines problems, mail orders.
3- Support the team with their inquiries regarding the customers' calls.
4- Keep the calls and service quality high by evaluating calls for each agent.
5- Providing reports to the management regarding the daily performance.
6- Maintain the VISA AND MASTER lines with the help of the ITN section to do the EOD.
7- Posting the transactions for the Diners Club Cards.
1- Handle consumer and business customer problems with professionalism. Have knowledge of account ownership.
2- Handle Banknet Line "internet banking/Smart Business".
3- Calls perform and daily office responsibilities, working with the Customer Services Manager, maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
4- Handle Diners, Me Miles Line "smart points reward system"
5- Blocking and unblocking cards.
6- Well knowledge with systems (AS400, Vplus, Base24, complaints system MEcare, BlueBumbkin, CCTS, LTS, CRM.)
7- Responsible for building customer relationships through a need-only based sales incentive plan via inbound service to sales requests.
8- Follow the code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
9- Doing outbound activities and being a supporter for the helpdesk.
I worked for DU telecommunication as temporary. And the project target was to call around 350000 customer to take down their comments and notes about it. The project was for 3 months as per their request.
I worked as showroom salesman/guider for a temporary period. And I was trained for selling ceramics products and to explain about it in RAK ceramics factory. This period was for two months as for the summer holiday.