Manager
Esure Travel Ltd
Total years of experience :36 years, 0 Months
Responsible for covering and managing all Airline reservations including hotels. Managing and issuing consol and published fare tickets from different consolidator. Attending client clients, providing exceptional customer service as well as managing and performing other administrative duties. Responsible for making necessary preparation for the IATA approval
Senior Consultant Falcon Express Travel Service Ltd., Manchester, UK Jan 2014 - Present
* Responsible for covering and managing all Airline reservations including hotels.
* Managing and issuing consol and published fare tickets from different consolidator.
* Attending client clients, providing exceptional customer service as well as managing and performing other administrative duties.
* Responsible for making necessary preparation for the IATA approval.
Team Leader/Manager - Flights The Travel Team Ltd. /Ta Home and Away Holidays Jun 2012 - Jul 2013
* Supervised and handled a team of 7 staff by allocating and monitoring their lunch breaks, authorising holidays and arranging back-up for unplanned leaves (sick leaves)
* Responding to and resolving various customer needs and requests via phone, face-to-face interactions and emails.
* Secured several airline reservations through Amadeus, VTO and Sabre systems.
* Personally booked hotels and subsequent travel provisions including the issuing of tickets on CONSOL, CAT35, VFR, JCB and published fare as well as facilitated training to staff members on new updates, information or industry changes.
* Prepared and maintained detailed reports/team reports for senior management to analyse figures and trends.
Supervised and handled a team of 7 staff by allocating and monitoring their lunch breaks, authorising holidays and arranging back-up for unplanned leaves (sick leaves).
Responding to and resolving various customer needs and requests via phone, face-to-face interactions and emails.
Secured several airline reservations through Amadeus, VTO and Sabre systems.
Personally booked hotels and subsequent travel provisions including the issuing of tickets on CONSOL, CAT35, VFR, JCB and published fare as well as facilitated training to staff members on new updates, information or industry changes.
Prepared and maintained detailed reports/team reports for senior management to analyse figures and trends.
Manager My Intl. Travel Ltd., Manchester, UK - IATA Oct 2010 - May 2012
* Managed all airline reservations including hotels. Also issued tickets through BSP, personally managed and issued consol fare tickets, attended client calls as well as managed and prepared BSP sales reports.
* Ensured adherence with the Association of British Travel Agents (ABTA) code of conduct.
* Facilitated collaborative working environment, encouraged staff members to enhance their performance and established departmental KPIs.
* Ensured delivery of quality services by promptly responding and resolving client queries or complaints in a timely manner.
* Personally promoted all organisational services and products available in order to enhance business revenue.
Managed all airline reservations including hotels. Also issued tickets through BSP, personally managed and issued consol fare tickets, attended client calls as well as managed and prepared BSP sales reports.
Ensured adherence with the Association of British Travel Agents (ABTA) code of conduct.
Facilitated collaborative working environment, encouraged staff members to enhance their performance and established departmental KPIs.
Ensured delivery of quality services by promptly responding and resolving client queries or complaints in a timely manner.
Personally promoted all organisational services and products available in order to enhance business revenue
Company Owner Travel and Tourism Consultancy Manchester, UK Apr 2008 - Jul 2010
* Proactively planned, promoted and executed business plans and company objectives.
* Participated in the recruitment, training and development of staff in order to easily manage all travel related issues.
* Organised holidays and group vacations as per clients demand as well as arranged business trips for corporate clients.
* Booked various flight tickets and issued tickets from consolidators while liaising with several companies.
* Addressed and rectified complaints and reported both during and after the travel period/holiday. Also ensured delivery of high-quality customer service at all times.
* Oversaw and implemented health and safety procedures in-line with the company policies and procedures while ensuring safety at workplace.
* Managed finance and recorded all incoming, outgoing and book keeping records.
EARLIER CAREER
Proactively planned, promoted and executed business plans and company objectives.
Participated in the recruitment, training and development of staff in order to easily manage all travel related issues.
Organised holidays and group vacations as per clients demand as well as arranged business trips for corporate clients.
Booked various flight tickets and issued tickets from consolidators while liaising with several companies.
Addressed and rectified complaints and reported both during and after the travel period/holiday. Also ensured delivery of high-quality customer service at all times.
Oversaw and implemented health and safety procedures in-line with the company policies and procedures while ensuring safety at workplace.
Managed finance and recorded all incoming, outgoing and book keeping records
Senior Consultant Skylord Travel Plc., Manchester, UK - IATA 2002 - 2007
Senior Consultant Brightsun Travel Ltd., Manchester, UK - IATA 1999 - 2001
Manager Aan Travel, Manchester, UK - IATA 1995 - 1998
Manager - Sales Asia Travels and Tours Ltd, Bangladesh - IATA 1988 - 1994
Bachelor of Commerce (BCom) University of Dhaka, Bangladesh Jan 1981 -Dec 1983
Higher Secondary Certificate Dhaka Education Board, Bangladesh Jan 1978 - Dec 1980
Ordinary National Diploma (OND) - Business Studies John's College, Manchester, UK Sep 1976 - Jul 1978
Secondary School Certificate Dhaka Education Board, Bangladesh Jan 1963 - Dec 1974