Sales And Customer Service Executive
MTM
Total years of experience :10 years, 8 Months
• Responsible for providing a warm welcome to the guests, members.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Opens customer accounts by recording account information.
• Handle complaints; provide appropriate solutions to the management.
• Meet personal/customer service team sales targets .
• Keep records of customer interactions, process customer accounts and file documents.
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Resolve customer complaints via phone, email, mail or social media
• Interact with users and respond to social media messages, inquiries, and comments.
• Generate sales leads
- Handball World Cup 2015 - Fan zone / team leader, there were many activities for kids and adults, and I was Handling 14 organizers.
- WF5C - Project coordinator 2014 Gathering all team and direct them and briefed them with all the details regarding safety rules, Managing the pitch, Games results.
- Ajax & Shalka Friendly game Area Coordinator for teams & players.
- kahramaa Sports day 2014 - Assistant event manager was in charge of the Main entrance, more than 5, 000 guest. Put schedule for the events (start time, planning)
- Sport day 2015 (Aspire) - Kids area Manager Inflatable game - Arcades games - Trampoline games Manage more than 300 kid during event.
- Sport day 2017 (Sport corner ) - Assistant event Manager setup - Registration area -Adults area - Kids area - Stage area
- Disney on Ice 2013 QNCC - Worked as ticketing sales
- Cirque Du Soleil - Working with Canadian circus as ticketing sales.
- Qatar Foundation Convocation 2013 QNCC worked as an Usher during The graduation ceremony.
- UDC Qatar National Day 2017
- Qatar Airways Sports Day 2018
- Prepare and post journal entries
- Prepare and analyze account reconciliations
- Handling petty cash
- Controlling payment transactions
- Prepare monthly bank reconciliation’s for checking accounts
- Prepare monthly balance sheet schedules and daily deposits
- Collect, analyze and summarize account information.
- Examine statements to ensure accuracy.
- Keep information confidential and secure them with random database backups.
Bachelor in Accounting 2008-2012 Alexandria University
Course in intermediate Accounting. 2011-2012