Manager Service policy and procedure
Gulf Air
مجموع سنوات الخبرة :5 years, 1 أشهر
• Responsible and accountable for design and maintenance, in technically correct terminology, of the In-flight Service & Standards Manual (ISSM).
• Responsible and accountable for design and maintenance, in technically correct terminology, of the Cabin Crew Technical Manual (CCTM).
• Responsible and accountable for compilation of Arabic PAs in compliance with Safety, Service and Commercial requirements.
• Responsible for maintenance and control of the Cabin Crew eManuals (ISSM & CCTM).
• Processing the information flow to ensure policy and procedure implementation deadlines are adhered to by the issue of In-flight Service & Product Notice (ISPN), Cabin Crew Update (CCU) as applicable.
• Research and compilation of all necessary updates to the ISSM & CCTM.
• Excercise quality control over the content and processes required to issue the above mentioned notices/update.
• Liaison with the relevant departments and individuals on all regulatory and implementation issues related to manuals and notices content.
• Responsible and accountable for research, compilation and issue of relevant documentation related to cabin techical, IFE and service procedures for induction of new aircraft and and dry lease aircraft.
• Liaison with relevant departments and individuals on all issues related to the above.
• Responsible and accountable for research, compilation and issue of relevant documentation related to cabin technical, IFE and service procedures for induction of wet lease aircraft and liaison with relevant departments and individuals on all issues related to the aforementioned.
• Responsible for research, liaison, procedure compilation and notification to crew in the case of introduction of all new service and IFE related equipment on board the aircraft.
• Reviewing and evaluating existing service policies and procedures and suggesting modifications or introducing new policies to ensure cost effective processes in liaison with Cabin Services and in-flight Services departments.
• Developing and proposing new initiatives and approaches to effect continual improvements in efficiency of policies and procedures.
• Responsible for designing, maintaining and reviewing the sequence of service onboard all aircraft fleets.
• Maintenance of Services and Services Policy & Procedure SharePoint sites, including processing of approvals and maintenance of document libraries.
• Conduct meetings and participate in relevant areas of policy and procedure formulation, documentation, development and enhancement.
• Regular updates of relevant Cabin Services related information on GF Corporate site.
• Participate in inter-departmental forums to achieve streamlined workfow and communication processes.
• Commit to the value of teamwork and sharing fo information and experience and able to commit constructively to the achievements of the commercial business plan.
• Perform assigned duties of Manager Cabin Service Policy (Safety & Administration) in his/her absence.
• Submit monthly reports to SMSPP on activities/actions and all areas of job responsibility.
• Participate in special projects when required.
• Carry out any other tasks or duties as assigned by SMSPP.
• Support other departments within the Services Division for any policy & procedure related issues as directed by SMSPP.
• Deputise for SMSPP when required
March 2008 - June 2010
Manager Cabin Crew Policy & Procedures.
• Manage all cabin safety procedures
• Manage all cabin crew line performance
• Manage 15 Line Managers which carry out performance
management on safety procedures and services.
• Design services workshops for the employees
• Manage the cabin crew side for all new & leased aircraft induction
• Design and maintain performance appraisal reports for employees of different grades
this year
Auto Mechanic