Operation Manager
Gulf Bank
Total years of experience :19 years, 6 Months
Make exceptions to policy as appropriate and within authority
•Refer and cross-sell products and services; meet or exceed sales goals
•Adhere to help enforce all security as well as other departmental procedures
•Investigate teller losses and institute a corrective flow of work
•Assist branch management with any other duties, as assigned
*Monitoring daily operations to ensure a free flow process, and also supervise the execution of daily tasks (i.e. Financial transactions, account openings and/or loans processing)
•Creating a strong workforce by developing competent individuals in the banking operations team
•Ensuring client data is protected from the public and secured against fraud by enforcing access rights and verification levels
•Delegating duties to various team members, giving them specific tasks to accomplish for the overall success of banking operations
•Carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity
•Teaching the course (LB160) "Professional Communication Skills for Business Studies". The mechanism of teaching is blended one that consists of (50% lectures + 50% through a LMS)
Responsibilities include:
•Teaching the students different business concepts and models, how to write a successful essays, analyzing business cases and producing influential documents.
•Assisting in building an effective learning environment through group working
•Assessing the students by midterms, assignments and examinations
•Delivering an office hours to students regularly
•Assisting in developing the course material by enriching it with external ones
• Teaching work values and ethics course
• Teaching Business Correspondence course
• Teaching Modern Administrative Communications course
• Teaching the principles of Management course
• Teaching the Modern Secretary course
• Arranging Quizzes, Midterms and finals for those courses
• Participating in developing those courses
• Evaluating the students levels and try to raise them up
Supervise teller staff, assisting in the coaching, training and the development of tellers
•Assists tellers in solving member problems, serving as an operational reference
•Aid tellers with balancing problems
•Order and maintain vault cash.
•Ability to step in for
• Handling the registration process of players from A-Z
• Updating all information in the database
• Submitting the sports equipment and stuff to players
• Arranging the daily training schedules
• Following up the work updates with coaches and the headquarter in London
• Organizing the participation of local, regional and international sports commitments like tournaments, camps and friendly matches.
• Reaching sponsors to set up a business relationships
• Handling both the marketing and public relations activities
• Doing other tasks as assigned.
Maintaining office services by designing and implementing office policies
•Establishing standards and procedures, organizing office operations and procedures
•Monitoring and recording long distance phone calls, preparing daily time sheets
•Controlling correspondences, assigning and monitoring clerical and secretarial functions
•Recruiting and selecting staff, supervising and evaluating, coaching and disciplining them
•Designing and ensuring filing systems are maintained and up to date
•Representing the company in some outbound meetings especially those with the governmental bodies.
Providing secretarial and administrative support
•Preparation of business letters, Memorandums and (delivery notes) for shipments
•Arranging and controlling correspondences and faxes
•Assisting in answering telephone calls internal, external and overseas and taking accurate and complete messages
•Filing system - updating and organizing files which also include confidential files
•Handling the email and arranging visas and travelling arrangements
•Participating in arranging tenders
•Ensuring protection and security of files and records, planning and implementing office systems, layout and equipment procurement
The company is specialized in the traffic solutions. It is handling the -Traffic system monitoring (Camera system) - by a deal with the
• Teaching the new operators how the system is working and tracking
• Handling the investigations about cars which have made rule violence
• Supervising the process of entering the fines manually
• Understanding the Ministry's rules & policies and transferring them to any new operator
• Monitoring & maintaining the local network of the system
• Monitoring the installation phase for all kind of cameras (fixed, mobile or red light)
• Verifying any fine for any possible client who wants to check out his or her fines.
• Delighting customers, above and beyond the call of duty
• Intimating knowledge of the customers needs
• Ability to communicate clearly, both written and in speech
• Talking in a way the customer can understand
• Having a "thick skin" to handle complaints, even when handling unpleasant customers
• Working accurately and with eye for detail
• Having a pleasant, friendly style
• Willing to build a long-term relationship with the customer
• Ability to suggest improvements to the various communications by the company (eg. website, FAQ, etc)