عبد المجيد أبوشنب

HR and administration tasks

Prepare and update list of the employees due for renewal of Passport/Residence/Insurance.
• Follow up with employees to submit required documents on time and verify that the documents submitted by Employees meet the Documentation Requirements.
• Prepare Papers for Ministry of Social and Labor and Immigration to renew Insurance, Residence, Passport, issue of visit visa, Change of address in Civil ID…., Secure respective employee and Manager-Government Relations signature on the contract and submit to the Mandoub.
• Follow up with the Mandoub on the status of papers/applications submitted to Ministry of Social and Labor, Medical Reports, Insurance Registrations, Civil ID and Finger Print reports.
• Follow up with the Public Authority of Civil Information on the status of Civil ID and send Mandoub to collect the Civil Ids.
• Create new work permit requests and follow up with the Deputy Manager Government Relation and Files on the status.
• Prepare release papers with supporting documentation for new employees and leaving employees.
• Print, stamp and handover visa to the respective employee upon approval from Ministry, or to the HR staff when ready.
• Distribute Civil IDs to employees.
• Post the employee residence details and other changed elements in Civil Soft and Ministry of Social and Labor System.
• Register companies and employees in the social security for Kuwaitis and GCC nationals.

Handle customer complaints & queries.
- Preparing job cards.
- Follow-up of vehicle status.
- Coordination with customer $ back office for approval & vehicle status.
- Final inspection before delivery.
- Explanationof repairs while delivering.
- Post service calls.
- Meeting inactive customer for customer retention.
- New vehile referral & accessories sale.
- Coordination with fleet vechile owners and insurance campanies for work.
- Handling customer grievanvces.
- Closely monitoring profit margin.
- Individual customer care and satisfation.
- Follow up fleet (PDO leased ) vechile for schedule and preventive maintenance.
- Preparing field information reports, technical reports and product evaluation.
- Diagnosing problems in vehicles.
- Investigate and analyze field failures to reduce field complaints & breakdowns.
- Distribution and allocation of jobs to techicians.
- Man hour's calculation.
Preparing warranty claim & follow-up of claims

Maintain highest standards of professional conduct, ethics and integrity in the provision of services in the respective department
♦ Receive visitors for senior management and coordinate with HR & Administration to make travel arrangements where required
♦ Attend to telephone calls and all routine correspondence
♦ Maintain data filing in a logical and retrievable manner whilst ensuring confidentially of data
♦ Arrange all ‘in’ and ‘out’ correspondence for the department
♦ Receive all personal mail/ couriers
♦ Ensure company circulars are distributed promptly
♦ Arrange all internal and external meetings, ensuring coordination with concerned parties
♦ Draft emails and letters for and on behalf of the manager at his/her request
♦ Organize and coordinate VIP meetings/ functions on behalf of the Manager; oversee all logistical and administrative preparations including banqueting, venue arrangements, sending invitations, preparing and distributing event agendas, taking minutes of meetings, etc.
♦ Prepare Local Purchase Orders (LPOs) for the respective department and coordinate processing and payments with the Finance & Accounting Department
♦ Engage in basic written and oral translation from English to Arabic, and vice-versa, as necessary
♦ Perform routine activities in accordance with agreed deadlines