Senior IT Support Specialist
Saudi Hollandi Bank
Total years of experience :17 years, 3 Months
-Maintain business satisfaction and confidence in IT through effective delivery and support of agreed IT Services
-Minimize the impact of service outage on day to day business activities
-Provide the best services to application users and maintain high system availability of the Core Banking System
-Automate system operational tasks and archival processes
1.Administration of T24 Core Banking on AIX (Prod and DR) in multi-application servers environment
2.Acting project manager for T24 D2B (Desktop to Browser) migration Project (complete project plan, Defect management, budget sheet, Off-site functional testing, on-site technical testing, stress testing)
3.Command Center leader for D2B Project Go-Live
4.Standardize and automate T24 Archival tasks
5.Reviewing T24 Architecture in term of channels interfaces at TC Server level in multi-application servers environment
6.Provide T24 training for new IT Joiners (PTP Program) and new SHB joiners from various departments (MY SHB Program) at Saudi Hollandi Academy
Achievements:
1.Delivering T24 D2B Project with the same version of T24 with Zero downtime, within budget and on time
2.Managing T24 availability above the SLO(99%)
3.Automate T24 Archive process to maintain six months data in the Live files (as per the policy)
4.Reduce downtime possibility by re-structuring TCServers
5.Create and manage T24 training material and Quizzes for SHB New joiners programs
-Provide the best services to systems users and maintain high system availability of the bank integration platform.
-Identify the root cause for the critical incident using ITIL methodologies.
1.Administration of TIBCO on AIX (Prod and DR).
2.Supporting and administrating Connectivity Factory on AIX.
3.Supporting and administrating of Connect Direct (Prod and DR).
4.Assigned lead the migration for T24 Core Banking from Globus desktop client to web application and migrate all the interfaces to use web services.
5.Building the governance and policy management around TIBCO services through TIBCO Active Matrix Policy Manager.
6.Implementing TIBCO Hawk to increase availability and find the problem quickly.
7.Implementation and configuration for MQIPT Application (IBM MQ Internet Pass-Thru).
8.Integrating TIBCO Hawk with HPOV.
-Test the new release and minimize the defects to 0%
-Upgrade the CBS (Core Banking System)
-Functional testing - Offsite
-Technical testing - Onsite
-Performing pre-upgrade prerequisites, T24 System Preparation as a High Available System, Load balancing implementation and configuration, jDLS Distributed Lock Service Installation and Configuration, T24 Technical Upgrade, jBase Upgrade, ORACLE xmldriver installation and configuration, configure, setup and performing the Data Conversion
Supporting and monitoring applications within the production environment. This includes providing enhancements (patches and application updates not requiring code changes), ongoing application support and monitoring activities to the application.
Responsible in executing routine application operations activities and monitoring the production environment to guarantee the delivery of IT services in line with the defined and agreed service levels.
