Network Support Engineer
Cyberia
Total years of experience :18 years, 11 Months
- Analyze and troubleshoot network and connection issues.
- Install and configure Cisco routers.
• Verifying customer problem with network, email or website.
• Track the cause of the issue.
• Performing basic troubleshooting if possible.
• Transfer it to the specialized department.
* ILAC Ltd Agency, Canada Dec 2007- Present
• Position: Sales Broker
• Position: Administration clerk
* Applying customer services and finalizing cash Transaction
* Receiving customers and answering all inquiries and FAQs
* Documentation and archiving
Qualification: Course in Intensive English Skills Level 9 Completion: June 2006
Focus: • Management of the Enterprise • Introduction to Programming • Object oriented programming • Market in Technology infrastructure sector • Computer Architecture Qualification: Diploma Degree in Computer systems technician Graduation: April 2011 Major Focus: • Database applications • SW installation and support • Programing intro • Internet application development • CCNA modules • Network admin and support • Network security fundamentals