Compliance Director
Najm Insurance Services
مجموع سنوات الخبرة :17 years, 0 أشهر
Member of Governance Committee
Member of General Risks Committee
o Enhancing the Compliance Function and department structure, including the Charter and the Internal Audit Policies and Procedures Manual in line with the SAMA Standards.
o Preparing a comprehensive plan to examine and ensure that all written policies and procedures approved in Najm are consistent with, and conform to, all applicable compliance rules.
o Mentoring a compliance team and overseeing all activities and ensuring smooth execution of functions.
o Developing efficiency with a view of monitor new regulatory mandates, rules and requirements, ensure that compliance policies are kept up to date and that revisions are disseminated in a timely manner.
o Providing advisory to all lines of business as much as to ensure continuation of all business in line with rules and regulations governing the activities of daily work.
o Conducting the needed reviews to ensure the company is comply with regulator on all level of products and services, considering all parts of regulatory compliance needs.
o Placing indicators and direct corrective action where necessary in a timely manner, as well as maintain awareness of state regulatory policies and procedures.
o Continually creating an environment of a compliance culture and enhancing Najm employees awareness and positive thinking of the importance of compliance in Najm and adhering thereto while performing their duties.
o Ensuring adherence to effective Compliance Policies & Procedures within the related departments, advising the top Management to undertake appropriate Corrective Action during Identification of Compliance Failures.
o Work to avail a favorable departmental climate by adopting communication and integration processes, motivational practices, fair treatment, and excellent interpersonal relations with compliance personnel, strive to ensure that there is
a constantly favorable institutional image for the compliance department through responsibility actions and transparency in all regulatory matters.
o Ensuring that accepted regulator standards are applied across all line of business and that they are adhered to in the preparation of all statements and reports, as well as I also ensure that the business stays compliant in regard of all internal and external policy and regulations. In this capacity, the Head of Compliance ensures that all members of the department have clearly defined roles and accountability and that personal development plans are in place to enable smooth achievement of departmental goals.
o Ensure continuation of all business considering rules and regulations governing the activities of this vital sector.
o Proactively manage Operational Risks and maintain effectiveness of controls by continually reassessing risk within retail and SME area to minimize exposure to losses or fraud and maintain operational integrity.
o Provide advisory to all lines of business within the related parties and functions.
o Conduct periodic internal reviews and identify compliance issues that require follow-up or investigation.
o Perform themed visits when required on any of the areas of concern within the business, then produce detailed reports and propose recommendations and action plans.
o Carryout and provide quality compliance review reports, covering compliance annual review plan.
o Working with Business to identify areas of automation of process to reduce costs without compromising compliance core responsibilities.
o Assess the possible impact of any regulatory development on the operations of the business.
o Continually creating an environment of a compliance culture and enhancing bank officers and employee awareness and positive thinking of the importance of compliance in the bank and adhering thereto while performing their duties.
o Controlling implementation and management of Banking Regulations, Policies & Procedures, considering all parts of regulatory compliance needs, AML & FCC rules, Customer Principle Protection.
Started as Branch Manager of Nozha Branch for 2 years then got promoted to be a Branch Manager of Takhassussi Branch which is considered as one of the top ten Branches kingdom-wide based on the annual profit and data of clients.
- During 2015, in two separate occasions, I acted as District Manager while my manager was on leave, so I had to perform the daily activities & business development as to promote profitable growth, thereby assisting the colleagues' Branch Managers in attaining the numbers and achieving targets.
- Result-oriented professional, offering a vast experience in exploring, managing and developing people/products, with effective numerical analysis, creation of new ideas, and effective conveyance of ideas to team members.
- Reporting to the District Manager and supervising a team of 18 staff, thereby handling the total Branch Operations.
- Ensuring that the strategic and operating plan objectives are meet through business development activities and provision of focused customer service.
- Handling the Operational Activities within the Branch that considered very high in number of transactions.
Major Accomplishments as Branch Manager:
- Ensured adequate Attainment of Business Goals & Yearly Budgeting Targets in terms of Assets, Liability, Profitability, and Cost Control.
- Acquired over 100% in terms of Total Branch Target during the Years 2012, 2013 & 2015.
- Steered Growth Liability Levels of 14.2% in 2012 and 14.9% in 2013 and 22.4% in 2015.
- Established and managed a New Lite Branch within the STC Compound.
Reported to the Area Manager and mentored a Team of 6 Staff.
- Managed the diversified Activities of the Center’s Business.
- Enhanced and promoted a Profitable Growth via proactive Fulfillment of Client Requirements, and effectively direction over the Sales & Service initiatives of the Branch.
- Coordinated and contributed towards the Bank Growth via expansion and development of Team Scope for Workers.
- Represented the Organization in the best probable way, with delivery of High Standards and Efficient Customer Service.
- Exercised superior Communication & Problem-Solving etiquettes for setting, exceeding, and satisfying Targets.
- Steered the Center towards Attainment of 100% Results in a Mystery Shopper Program of HSBC Policies & Regulations.
- Mentored the Financial Advisers to provide Clients with diversified Advice on Financial Matters.
- Provided various Recommendations pertaining to diversified Ways to Best Utilize the Clients’ Money.
- Imparted advice to Clients pertaining to Available Products & Services.
- Updated the Clients about the Appropriate Products & Services that best meet their requirements.
- Winner of Top performer award in Central region during Q1 & Q2 2010.
My responsibility in first place was handling any inquiries and resolving customer complaints, protecting Bank image, and contributing to the achievement of overall goals and objectives. I was provided splendid customer services to customers in a friendly and courteous manner at all times. on the other hand, taking care of improve customers’ banking experience with NCB by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
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