محمد خورام, Business Head KSA - Sales and Operation

محمد خورام

Business Head KSA - Sales and Operation

Bahwan Commercial Company

البلد
المملكة العربية السعودية - الرياض
التعليم
ماجستير, Marketing
الخبرات
17 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 2 أشهر

Business Head KSA - Sales and Operation في Bahwan Commercial Company
  • المملكة العربية السعودية - المنطقة الوسطى
  • أشغل هذه الوظيفة منذ يناير 2023

Solutions Provider for the Mobility Industry Leveraging Digital Twin Technology and Machine Learning.

Solving Challenges in the Mobility Ecosystem via Predictive Analytics, Telematics Solutions, Fleet Management Solutions.

#GPS #IVMS #Fleet #Management #tracking #analysis #analytics #IoT #ArtificalIntelligence #machinelearning #diagnosis #Predictive #operations #customer #reports #development #SaaS #profits

National Manager Marketing And Sales في Beam Wave
  • المملكة العربية السعودية - جدة
  • أغسطس 2020 إلى يناير 2023

"Hit and exceeded department KPIs by 70% for 12 months in a row."

"Established new key partnerships with most renowned companies in KSA, resulting in a 75% increase in annual revenue."

"Manage to reduce customer churn by 25% using data to perform a forecast analysis of why and when customers would

Head of Telematics Division في Roadmaster Telematics Solution - Khalid Ahmed Al Amoudi & Sons Co
  • المملكة العربية السعودية - جدة
  • أغسطس 2019 إلى يوليو 2020

"Directly supported the management for the RMTS Profit/Loss statement, development, and expansion of the RMTS program.."

"Increased company visibility in the corporate world by 35%, Managed client escalations and problem management."

"Policies implementation increased 40% productivity of all departments, 55% growth in Revenue, and 75% increase in customer satisfaction."

Regional Manager في Arvento Mobile Systems - e- Smart Dimensions -
  • المملكة العربية السعودية - جدة
  • مايو 2013 إلى يونيو 2019

"HANDLED PORTFOLIOS of STC, SEC, KAUST, Petro Rabigh, Mubarrad Logistics, Hala Supply Chain, Theeb Rent A Car, Seder Group - APD and Telecom, Madaf Engineering and many renowned companies in KSA."

"Increase 45% sales in Western Region and 35% of Customer Retention."

"Strive to produce superior value at all service levels, and always strive to exceed the expectations of our clients."

Manager Corporate Sales and Customer Services في Vehicle Tracking (Pvt.) Ltd
  • باكستان - كراتشي
  • سبتمبر 2006 إلى نوفمبر 2012

Coordination with the Corporate Clients and dealing at different levels to achieve my objective

Handled meetings / correspondence / communication on customer care and technical matters with the major corporate clients like Adamjee Insurance Co. UBL Insurer, MCB Bank, EFU General Insurance, IGI Insurance, Bank Al-Falah, Security General Insurance, PSO, SSGC, THAL Engineering etc.

Prepares / Plans /Distributes working assignments among the staff on daily basis

Monitors / maintains / evaluates working assignments on daily, weekly, monthly & yearly basis

Prepares separate reports for each of the corporate clients as per their required queries

Evaluate Clients’ Security Briefings for their respective tracking packages

Monitor data entries of user, payee, owner information & security information for each contract.

Supervise Documents arrangement & filing for the new installation

Supervise & arrange tracking units installation across nationwide

Coordinates with other Department Heads in resolving issues or complains

Supervise the special tasks given by Management

Provide help and advice to customers for using the organization’s product & services

Scrutinize and resolves customers' complaints

Maintain and assure standard communication with the clients of the working regime

Provides Training to the team members about the standard official procedures

Arrange discussions and workshops for the skill improvement of the team members

Arranges / manages calls for the Unit repair / upgrade / replacement the clients of the Non-responding vehicles

Manages / organizes teams for Special Tasks for the prompt actions

الخلفية التعليمية

ماجستير, Marketing
  • في Bahria University
  • يونيو 2006

Project Management Total Quality Management Organizational Design and Analysis Service Marketing Brand Management Retailing Business Policy International Business Analysis New Product Development Professional Development and Personal Grooming Strategic Marketing

Specialties & Skills

Problem Solving
Sales Management
Customer Service
Marketing Management
Business Management
Account Management
Team Management
Customer Retention
Marketing Management
Problem Solving
Sales Management
Customer Services and Customer Care
Market Planning
Presentation

اللغات

الأوردو
متمرّس
الفرنسية
مبتدئ
الانجليزية
متمرّس
العربية
مبتدئ

التدريب و الشهادات

Creative Thinking: Techniques and Tools for Success - Imperial College London (الشهادة)
تاريخ الدورة:
February 2021
Communication Strategies for a Virtual Age - University of Toronto (الشهادة)
تاريخ الدورة:
September 2020
The Strategy of Content Marketing - University of California, Davis (الشهادة)
تاريخ الدورة:
July 2020
Empathy for Sales Professionals (تدريب)
معهد التدريب:
LinkedIn
تاريخ الدورة:
June 2020
Job Skills: Learning Retail Sales (تدريب)
معهد التدريب:
LinkedIn
تاريخ الدورة:
June 2020
Marketing Analytics - University of Virginia Darden School of Business (الشهادة)
تاريخ الدورة:
June 2020
Mindshift: Break Through Obstacles to Learning & Discover Your Hidden Potential -McMaster University (الشهادة)
تاريخ الدورة:
June 2020
Introduction to Personal Branding - University of Virginia (الشهادة)
تاريخ الدورة:
May 2020
Managing the Company of the Future - University of London (الشهادة)
تاريخ الدورة:
May 2020
New Models of Business in Society - University of Virginia Darden School of Business (الشهادة)
تاريخ الدورة:
April 2020
Operational Planning Guidelines and COVID-19 Partners Platform to support country preparedness (الشهادة)
تاريخ الدورة:
April 2020
Sales Management Foundations (تدريب)
معهد التدريب:
Linkedin
تاريخ الدورة:
April 2020
Tourism - Introduction to Retail Travel Sales (تدريب)
معهد التدريب:
Alison
تاريخ الدورة:
April 2020
Marketing for Professionals MP (تدريب)
معهد التدريب:
Gulf Board for Human Development
تاريخ الدورة:
February 2015
المدة:
30 ساعة
ISC Quality Certification (الشهادة)
تاريخ الدورة:
December 2011
صالحة لغاية:
January 9999