Business Head KSA - Sales and Operation
Bahwan Commercial Company
Total years of experience :17 years, 2 Months
Solutions Provider for the Mobility Industry Leveraging Digital Twin Technology and Machine Learning.
Solving Challenges in the Mobility Ecosystem via Predictive Analytics, Telematics Solutions, Fleet Management Solutions.
#GPS #IVMS #Fleet #Management #tracking #analysis #analytics #IoT #ArtificalIntelligence #machinelearning #diagnosis #Predictive #operations #customer #reports #development #SaaS #profits
"Hit and exceeded department KPIs by 70% for 12 months in a row."
"Established new key partnerships with most renowned companies in KSA, resulting in a 75% increase in annual revenue."
"Manage to reduce customer churn by 25% using data to perform a forecast analysis of why and when customers would
"Directly supported the management for the RMTS Profit/Loss statement, development, and expansion of the RMTS program.."
"Increased company visibility in the corporate world by 35%, Managed client escalations and problem management."
"Policies implementation increased 40% productivity of all departments, 55% growth in Revenue, and 75% increase in customer satisfaction."
"HANDLED PORTFOLIOS of STC, SEC, KAUST, Petro Rabigh, Mubarrad Logistics, Hala Supply Chain, Theeb Rent A Car, Seder Group - APD and Telecom, Madaf Engineering and many renowned companies in KSA."
"Increase 45% sales in Western Region and 35% of Customer Retention."
"Strive to produce superior value at all service levels, and always strive to exceed the expectations of our clients."
Coordination with the Corporate Clients and dealing at different levels to achieve my objective
Handled meetings / correspondence / communication on customer care and technical matters with the major corporate clients like Adamjee Insurance Co. UBL Insurer, MCB Bank, EFU General Insurance, IGI Insurance, Bank Al-Falah, Security General Insurance, PSO, SSGC, THAL Engineering etc.
Prepares / Plans /Distributes working assignments among the staff on daily basis
Monitors / maintains / evaluates working assignments on daily, weekly, monthly & yearly basis
Prepares separate reports for each of the corporate clients as per their required queries
Evaluate Clients’ Security Briefings for their respective tracking packages
Monitor data entries of user, payee, owner information & security information for each contract.
Supervise Documents arrangement & filing for the new installation
Supervise & arrange tracking units installation across nationwide
Coordinates with other Department Heads in resolving issues or complains
Supervise the special tasks given by Management
Provide help and advice to customers for using the organization’s product & services
Scrutinize and resolves customers' complaints
Maintain and assure standard communication with the clients of the working regime
Provides Training to the team members about the standard official procedures
Arrange discussions and workshops for the skill improvement of the team members
Arranges / manages calls for the Unit repair / upgrade / replacement the clients of the Non-responding vehicles
Manages / organizes teams for Special Tasks for the prompt actions
Project Management Total Quality Management Organizational Design and Analysis Service Marketing Brand Management Retailing Business Policy International Business Analysis New Product Development Professional Development and Personal Grooming Strategic Marketing