عبدالملك بشير

• Collaborated with cross-functional teams to resolve complex technical issues, utilizing tools such as Microsoft Teams and Slack.
• Provided support for Internet and cloud-based applications, including Microsoft Azure and AWS.
• Added Greenfield and Brownfield Devices to Cisco IWAN.
• Delivered remote support and troubleshooting for off-site users and satellite offices using TeamViewer and AnyDesk.
• Stayed abreast of IT trends and advancements through online resources and professional forums.
• Documented support activities and solutions using Jira and Zendesk ticketing systems.
• Troubleshot and resolved hardware and software issues, employing diagnostic tools and troubleshooting guides.
• Installed, upgraded, and maintained user systems and software using Microsoft SCCM deployment tools.

• Collaborated with cross-functional teams to resolve complex technical issues, utilizing tools such as Microsoft Teams and Slack.
• Provided support for Internet and cloud-based applications, including Microsoft Azure and AWS.
• Added Greenfield and Brownfield Devices to Cisco IWAN.
• Delivered remote support and troubleshooting for off-site users and satellite offices using TeamViewer and AnyDesk.
• Stayed abreast of IT trends and advancements through online resources and professional forums.
• Documented support activities and solutions using Jira and Zendesk ticketing systems.
• Troubleshot and resolved hardware and software issues, employing diagnostic tools and troubleshooting guides.
• Installed, upgraded, and maintained user systems and software using Microsoft SCCM deployment tools.
• Managed EDR reporting and documentation utilizing Crowdstrike.
• Assisted with user account management and access control, leveraging Active Directory.
• Provided setup and maintenance support for audiovisual equipment during meetings and presentations, including Zoom and Microsoft Teams.
• Monitored system performance and addressed performance issues using Nagios.

• Set up and managed computer networks and connections with Cisco Meraki and Aruba network management tools.
• Conducted regular system maintenance tasks, such as disk cleanup and software updates, utilizing system maintenance scripts.
• Provided user training on hardware and software platforms as needed.
• Coordinated with vendors for hardware and software procurement and maintenance.
• Verified and labelled network assets using Snipe-IT and Lansweeper asset management tools.
• Offered tech support to users through various channels, including helpdesk ticketing systems, phone systems, and email clients.
• Assisted in the implementation of IT policies, procedures, and security measures, utilizing security management tools like Nessus and Sophos.
• Performed data backups and disaster recovery procedures using Veeam and Acronis backup and recovery solutions.
• Collaborated with IT teams to test and implement new technologies or systems, utilizing collaboration and project management tools like Confluence and Trello.
• Configured containerized services via Docker for apps on Linux (Ubuntu).
• Network management using Aruba