OPERATIONS MANAGER
ITP
Total years of experience :4 years, 10 Months
Co-ordination and management of contracts, bids and tenders.
•Marketing and promotion of Time Out Tickets and assisting clients with their marketing in order to maximize sales and profits
•Updating of website and working with design agency to create new functionality.
•Networking.
•Business to business and business to customer relationship management.
•Dealing with finance making sure the payments are made on time to our clients.
•Delivering off site projects including operational management
Developing new business from scratch through independent prospecting, including cold contact.
•Co-ordination and management of contracts, bids and tenders.
•Strategic planning - Annual Business and ongoing business development plans.
•Marketing and promotion of Time Out Tickets and assisting clients with their marketing in order to maximize sales and profits
•Updating of website and working with design agency to create new functionality.
•Networking.
•Presenting and pitching for contracts and tenders.
•Business to business and business to customer relationship management.
•Dealing with finance making sure the payments are made on time to our clients.
•Delivering off site projects including operational management
•Maximizing all sales and profit opportunities, such as ticket adverts, and extra sales opportunities.
•Helping ADNEC LIVE EVENTS operations team on the day of the events
Ensured maintenance of clean and green work ambience for hygiene and aesthetic appeals.
•Supervised ticket operations for events
•Coordinating and overseeing the mailing of ticket information
•Managing of money and tickets
•Hired and trained temporary staffs.
•Hired and trained temporary staffs.
•Held regular client meetings, to know about upcoming events and give them an opportunity to suggest on improvements
•To be responsible for the financial management of the Box Office function including, cash handling, invoicing and credit control, financial reporting, liaising with third parties including credit card processing and agencies
•Assisting the finance department in investigating and correcting discrepancies as they occur
•To monitor service standards and act on opportunities for improvements
OTHER EXPERIENCE
Worked for RTA in Salik dept. as a Customer Service Representative
Inbond and Outbond calls (7 months project
Guiding customers to their destinations and customer
Responsible for launching 800Tickets to GCC region
•Integration with DTCM Softix
•Building website from scratch lead from the front ( www.800tickets.com )
•Marketing and promotion support to the marketing team
•Bussiness Development
•Training staff (customer service, operations, finance, ushers, call center)
•Reporting & Analytics
•Windows Mobile Scanning App lead from the front
•Strategic planning - Annual Business and ongoing business development plans
•Managing customer service and call center
•Operations handling at venues (such as Dubai Duty Free Tennis Championship, Art Dubai, ADMAF etc.
Building seating chart online and at the venue accordindly, managed operations on the day (Cash sales, Scanning, Ushers, Boxoffice, Guestlist, Media)
•Drake - managed operations on the day (Cash sales, Scanning, Ushers, Boxoffice, Guestlist, Media)
•Taste Of Dubai -