Engagement Officer
Coursinity - E-learning providers
Total years of experience :13 years, 7 Months
- Analyze reports to identify trends, areas of improvement, and opportunities forenhancing learner engagement.
- Collaborate with stakeholders to ensure the success of training journeys, including subject matter experts, trainers, and participants.
- Educate instructors on the usage of technologies in webinars, including best practices for virtual training delivery and facilitating engagement among participants.
- Ensure that instructors adhere to best practices for virtual training delivery, including use of appropriate technologies and tools, effective facilitation techniques, and engagement strategies.
- Develop and execute the learner communication plan, including email communications, reminders, and feedback surveys.
- Innovate in learning by researching new learning technologies and approaches and incorporating emerging trends into training journeys.
- Ensure the quality of training journeys by conducting regular evaluations, collecting feedback, and recommending necessary improvements.
Organize and lead digital marketing team.
Oversee all the company's social media accounts.
Monitor competition and provide ideas to stand out.
Stay up-to-date with digital technology developments.
Work with our team to brainstorm new and innovative growth strategies.
Handle and coordinate business and leisure trips for Public Work Authority
employees.
Provide quality service by enforcing quality and customer service standards.
Plan and sell Air tickets, transportation, accommodations, insurance,
international driving licenses and other travel services .
Coordinate with other business partners in the travel industry to facilitate a
positive experience for clients.
Advise clients regarding destinations, cultures, customs, weather and
activities.
Handle travel issues, conflicts, complaints, cancellations and refunds.
Send Daily, weekly and monthly sales report to the managment.
Accomplish department objectives by supervising staff and organizing and
monitoring work processes.
Implement and enforces systems, policies, and procedures.
Accomplish staff job results by coaching, counseling, and disciplining
employees.
Analyze travel data within the online booking tools and provide regular reports
to management.
Counsel employees regarding work, family, or personal problems.
Develop the interpersonal skills and well train the new employees to improve
their performance.
Plan & coordinate the annual leaves for the branch staff.
Report the individuals performance of the staff to the management.
Plan, set and report staff weekly rotation schedule to the management.
Attend conferences and meetings, as employee-management liaison, to
facilitate communication between parties.
Research, explore and study different travel destination options.
Research destination and travel prices, customs, weather conditions, reviews.
Research and study clients’ specifications and wishes.
Suggest suitable travel options that best suite clients' needs.
Book tickets, reserve accommodation, organize rental transportation.
Inform clients and provide useful travel material such as guides, maps and
event programs.
Keep learning about latest industry trends.
Build and maintain relationships with clients.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open
and interactive communication.
Provide accurate, valid and complete information by using the right
methods/tools.
Meet customer service team sales targets.
Handle customer complaints, provide appropriate solutions and alternatives
within the time limits.
Determine clients’ needs and financials abilities to propose solutions that suit them.
Intermediate negotiation processes, consult clients on market conditions,
prices, legal requirements and related matters, ensuring a fair and honest
dealing.
Perform comparative market analysis to estimate properties’ value.
Display and market real property to possible buyers.
Prepare necessary paperwork (contracts, leases, deeds, closing statements
etc).
Maintain and update listings of available properties.
Remain knowledgeable about real estate markets and best practices.
Digital Marketing & Skills - Google (online). Digital Marketing Challenger Track - Udacity. Digital Marketing Professional Nanodegree Program - Udacity.