Certified Sales Consultant
Zawaw i T ra d i n g Co . – M e r ce d e s Be n z
Total years of experience :21 years, 4 Months
As the automotive industry evolved with numerous challenges, such as economic downturns, fluctuating fuel prices, and changes in consumer preferences, I learned to adapt quickly, fine-tuning my sales strategies and embracing digital platforms to expand my reach and engage with a broader audience. During this time, I honed my negotiation skills and maintained a proactive approach to overcome obstacles and remain competitive in the market.
Responsibilities:
1. Lead prequalification eforts and conduct in-depth needs analysis to understand customer requirements.
2. Collaborate with customers to create or adapt final product configurations tailored to their preferences.
3. Ensure efective time management practices to optimize productivity.
4. Prioritize customer-oriented problem-solving to enhance satisfaction.
5. Observe and analyze market price developments in both new and used vehicle segments.
6. Skillfully negotiate pricing to ensure a fair deal for customers while maximizing profitability.
7. Identify and nurture referral opportunities within the existing customer base.
8. Actively promote and upsell Mercedes-Benz Accessories & Collection.
9. Maximize customer engagement and satisfaction by consistently delivering excellent service.
10.Address customer concerns and escalate significant issues to CRM Managers as needed.
11.Supervise and train new Sales Consultants to ensure proficiency in product presentations.
12.Efectively implement Mercedes Benz MAR2020 Sales processes in showroom.
13.Oversee showroom media, liaising with IT and suppliers to optimize media screens operation.
14.Utilize digital media elements efectively for information dissemination and product consultation. 15.Coordinate Pre-Delivery Inspections with the workshop to ensure seamless customer experiences. 16.Regularly update demo car log reports to maintain accurate records.
17.Facilitate smooth handovers of new cars to customers.
18.Conduct product knowledge transfers during events to enhance customer understanding.
19.Coordinate insurance arrangements for display cars at future events.
20.Facilitate coordination and handover of media test drives as required.
21.Provide assistance during product launches within the showroom.
22.Collaborate with the ordering manager in the process of ordering new cars.
23.Contribute innovative ideas to promote cars and conduct competitive analyses.
24.Ensure timely rotation of showroom display cars upon sale or new shipments.
25.Verify and maintain correct pricing on display stands and the company website.
ACCOMPLISHMENTS
• Streamlined workflow by consolidating lengthy processes and redundant documentation, which resulted in more effective and timely completion of Sales process.
• Implemented new and easy PDI request form.
• Designed a structured demo form for customer test-drives
• Implemented easy-to-use order confirmation form for special order vehicles.
One of the cornerstones of my success has been the focus on building meaningful and lasting relationships with customers. Understanding that trust and transparency are crucial in the automotive sales industry, I prioritized open communication and genuinely cared about the satisfaction of my clients. This customer-centric approach not only led to repeat business but also garnered numerous referrals, contributing significantly to my continued success.
Responsibilities: 1. Consistently took initiative to demonstrate products for customer.
2. Secured new clients through targeted prospecting and networking.
3. Shared comprehensive brand and product knowledge to maximize sales.
4. Participated in sales training and workshops to amplify skills and leverage productivity.
5. Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets.
6. Liaised with finance department to ascertain individual customers financing and ownership options and communicated details to clients to close purchases.
Initially recruited as a Sales Consultant, within 18 months I was promoted to Senior Sales Consultant (Premium SUV). The Sales Manager had also given the additional responsibility of coordinating with the advertising agency for the monthly product and sales schemes advertisements in the local media. Successfully managed events at multinational companies to target high net worth individuals for the premium SUV range. I was selected by the Managing Director for the factory tour at Pune India, based on sales performance and enthusiasm for product information.