IT Assistant
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Total des années d'expérience :8 years, 10 Mois
o Troubleshoots computer system software,
o Pc formatting Operating System such as Windows XP, Windows 7, Windows 8, Windows 10, repair and maintenance,
o Proficiency Microsoft Office (Access, Outlook, Excel, Word, and PowerPoint), in addition to Microsoft Project
o Adobe Design Applications (Photoshop CS4)
• Manage and maintain files, records, and correspondence for meetings
• Type documents, drafts, and reports
Follow up with customers to ensure issue has been resolved.
• Handling incoming calls and other communications.
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing
o Network installation LAN network (cabling, modifying, configuring and testing)
o Makes sure all computers are fully loaded with all the latest applications and up to date with Microsoft products.
o Installing and upgrades operating system, format PC and laptop installing all windows, installing all application needed, condition software system, installing all type of printer though LAN and cable US and scanner
• INCLUDING COMMUNICATION SKILLS, LISTENING SKILLS, PROBLEM RESOLUTION AND POLITENESS
• -RESPONDED TO CUSTOMER INQUIRY CALLS, QUICKLY ASSESSING THE CONSUMERS NEEDS AND PROBLEMS IN ORDER TO DELIVER AN IDEAL SOLUTION
Microsoft Enterprise, word, outlook, and Excel Computer software and hardware Photoshop editing video PC windows operation and Installing basic Networking