عبدالمحسن الشملان

Coordinating daily Front of the House and Back of the House restaurant operations.
•Delivering superior service and maximize customer satisfaction.
•Responding efficiently and accurately to customer complaints.
•Organizing and supervising shifts.
•Appraising staff performance and provide feedback to improve productivity.
•Estimating future needs for goods, kitchen utensils and cleaning products.
•Ensuring compliance with sanitation and safety regulations.
•Managing restaurant’s good image and suggest ways to improve it.
•Controlling operational costs and identify measures to cut waste.
•Creating detailed reports on weekly, monthly and annual revenues and expenses.
•Promoting the brand in the local community through word-of-mouth and restaurant events.
•Recommending ways to reach a broader audience (e.g. discounts and offers).
•Training new and current employees on proper customer service practices.

Key Achievements

•Maintain inventory and limiting waste on inventory between 1% - 2% based on daily sales.

Responsible for income tax preparation for individuals and companies. Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner. Completes tax forms in accordance with policies and in compliance with legislation and regulations.

Preparing asset, liability, and capital account entries by compiling and analyzing account information.
•Documenting financial transactions by entering account information.
•Recommending financial actions by analyzing accounting options.
•Summarizing current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
•Guiding accounting clerical staff by coordinating activities and answering questions.
•Reconciling financial discrepancies by collecting and analyzing account information.
•Securing financial information by completing data base backups.
•Preparing payments by verifying documentation, and requesting disbursements.
Key Achievements
•Timely accurate information.
•Ability using system productivity.

Evaluating suppliers.
•Interviewing vendors.
•Visiting suppliers plant and distributing channels.
•Attending conferences, trade shows and meeting several vendors
•Negotiating vendors and selecting the prices based on the project conditions
•Collaborating with suppliers based on policies and procedures.
•Ensuring deliveries to sites on time and avoiding possible delays.


Key Achievements
•Procuring the quality item with right cost with minimum inventory is the biggest achievement.

Provides a high level of Member service, including answering all incoming calls, scheduling patients for doctor’s appointments, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all time.
•Provides a high level of Member service, including answering all incoming calls, scheduling patients for doctor’s appointments, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all time.
•Provides support to Members in: making eyeglass adjustments, taking measurements, reading prescriptions on the lens meter, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders.
•Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.
•Processes and verifies all third-party insurance payment information.
•Manages all sales opening and closing procedures at the end of the shift. Must ensure that accurate funds are collected and payments are made at the point of service.
•Communicates and follows up with General Manager and Regional Director, Operations regarding department performance, maintenance situations, team member’s performance, and doctor relations.
•Ensure work station/Optical department is maintained and clean at all times.
•Supervises all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.

Key Achievements
•Excess monthly sales targets.
•Motivating Sales agents with variety ways.
•Creating profitable discounts.

Under direction, performs a variety of professional level accounting duties involved in preparing, maintaining, analyzing, verifying, and reconciling complex financial transactions, statements, records, and reports; maintains the accuracy of the City’s ledgers and subsidiary financial systems; assists in the preparation of assigned budgets, annual audit, and year end closing; and provides highly responsible staff assistance to assigned management staff.