Abdulmonem Alholimi

IT SUPPORT & COMPLIANCE OFFICER at ALKIFAH HOLDING

• Saudi Arabia - Khobar
• My current job since June 2022

• Serves as CIO department official representative at Holding and primary point of contact inmatters of end-user support.
• Coordinate with various teams (business power users, SAP support, technical support...etc) to ensure that the business’s expectations are met.
• Responsible for SLA adherence and process compliance.
• Help develop initiatives to increase customer satisfaction and retention.
• Act as the first level of escalation to Holding end-users.
• Help customers build business cases for new solutions.
• Provide periodic status updates and reports.
• Act as focal point for CIO with SBUs IT departments.
• Ensure SBUs IT departments are compliant with group IT policy and procedures.
• Initiate and conduct periodic compliance reports and audits.

Project Manager Officer (Part Time) at SKY ITCO LLC, Khobar.

• Saudi Arabia - Khobar
• My current job since February 2020

Analyzing clients’ needs, designing business process, project support managing shared resources, maintain lessons learned for Odoo ERP system implementation and support projects.

IT ACCOUNT MANAGER at HUBTECH (ALKIFAH HOLDING)

• Saudi Arabia - Khobar
• September 2021 to May 2022

Corroborating between business units and technical and consultant team, monitoring, and controlling business units’ projects, ensuring implementation of the SLA, supporting business units with their IT strategy and plan, reviewing new year SLA.

Freelancer Information Technology Consultant at Self Employed.

• Saudi Arabia - Eastern Province
• January 2019 to January 2020

Analyzing clients Hardware and software needs help small business to find the best IT solution to improve their business process.

Functional Consultant at Abacus Middle East

• Saudi Arabia - Riyadh
• February 2018 to December 2018

IT Application Specialist at ARASCO

• Saudi Arabia - Riyadh
• March 2013 to December 2017

o SharePoint 2010 Portal Administration.
 Contents management.
 User Administration.
o SAP EP 7.3 Portal Administration
 Contents management.
 User Administration.
o Q-pulse Administrator.
o Laserfiche Administrator.
o Attendance System Administrator.

• Achievements
o Entaj Website.
 Duration: 3 months.
 Role : Project Manger.
o ARASCO Website.
 Duration: 3 months.
 Role : Project Manger.
o Tracking and Archive System.
 Duration: 3 months
 Role : Business System Analysis and Technical leader.
o Feng Office Application.
 Duration: 3 months.
 Role : Business System Analysis and Technical leader.
o SAP Enterprise Portal.
 Duration: 6 months.
 Role : Content transferring and Testing.
o IDAC Website.
 Duration: 3 months.
 Role : Project Manger.
o MEFSCO Website.
 Duration: 3 months.
 Role : Project Coordinator, Technical lead.
o Q-pulse-Safety Management System.
 Duration: 5 months.
 Role: Project Manger.
o Laserfice bmb Document Management System.
 Duration: 4 months.
 Role: Business System Analysis and Technical leader.
o Attendance Reporting and analysis System.
 Duration: 12 months.
 Role: Project Manger.
o Canteen Management System.
 Duration: 7 months.
 Role: Project Manger.

SharePoint Developer and Designer at COMM-IT Middle East in Dammam

• Saudi Arabia - Khobar
• June 2012 to July 2012

Summer 2012 Summer internship at COMM-IT Middle East in Dammam

• SharePoint Developer and Designer

IT Technician at SNDAN International Company

• Saudi Arabia - Jubail
• June 2007 to August 2007

• IT department as IT Technician at two projects sits :
1. AR-RAZI Plant-V Methanol (Sabic).
2. Chevron Project which hold by Daelim Co
o PC troubleshooting and maintain.
o Install and Network management