Sr. Manager business Development
Pro-Capita
Total years of experience :21 years, 3 Months
- Helping to setup a new business line.
- Branding and marketing.
- Selling services.
- Creating new business lines.
- Managing contract and operations of all none governmental projects and contract. (total of 33 contracts)
- up and cross selling.
- Business development.
- Marketing and selling services.
- Building relation ship with clients.
- exploring opportunities and new sales channels
• Member of BAM (Burj Move Team) that contained Alshaya leaders that:
- Creating the Burj`s Ops Manual.
- Snagging and construction follow up and planning.
- Burj readiness Status updates.
- IT structure and technologies status and updates.
- Moving employees’ belongings and business files follow up and updates.
- Safety and security status and updates.
- Top Management requirements and progress updates.
- Welcome to Burj introduction sessions status and updates.
- Moving tenant’s status and updates.
• Member of the Burj`s business continuity creation`s group.
• Member of health and safety emergency team
• Took the Burj Handover from contractors.
• Did the full Burj`s snagging.
• Following up with projects team and contractors for snagging list job completion.
• In-charge for the Burj`s deep cleaning prior to the move and after
• In-charge for the Burj`s pest control services prior the move and after.
• In-charge of Burj`s plantations and landscaping.
• Managed the relation, entry permissions to contractors and suppliers.
• Supervised constructing and preparing of Alshaya clinic and NBK branch.
• Proposed the car park strategy and implemented it.
• Proposed the Burj`s Garbage accumulation location and implemented it.
• Proposed the smoking Pods and implemented it.
• In charge of kitchens and toilets consumables storing and distributing.
• Initiated and started the relationship with the Burj`s neighbors (Four Seasons Hotel).
• Received, accumulated and distributed the employees welcome pack and the CEO personalized letter to each employee’s desk.
• Received, accumulated and distributed the employee’s stationary packs to each employee’s desk.
• Member of group that created (Burj Alshaya Building Support) ticketing system.
Managing a team of supervisors, officers, coordinators, admin assistants, public relation officers and bus drivers (75 employees) distributed in 4 Major sections that provides services to all M.H. Alshaya 450 + stores and H.O. Facilities in Kuwait.
1- Procurement Section:
Buying the best quality equipment, goods and services (Stationery, Electronics, Inks, letterhead and business cards printing, cleaning services, pest control, vehicles & motorcycles leasing, drinking water, gas supplies, till rolls, plantations, copiers and a lot more) for the company at the most competitive prices.
Forecasting levels of demand for services and products to meet the business needs.
Liaising between suppliers, manufacturers, relevant internal departments.
Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them.
Negotiating and agreeing contracts and monitoring their progress, checking the quality of service provided.
Processing payments and invoices.
Keeping contract files and using them as reference for the future.
Initiating \ evaluating bids and making recommendations based on commercial and technical factors.
Ensuring suppliers are aware of business objectives.
Training, Coaching, Guiding and supervising the work of other members of staff.
2- Staff Accommodations and Transportations fleet Section:
Searching for the right accommodations.
Meeting and negotiating with landlords.
Furnishing rented apartments.
Meeting and negotiating deals to grant the best rates with hotels and ready furnished apartments owners.
Creating and maintaining staff accommodations policies and standards.
Managing a fleet of 20 busses and drivers.
Liaising with departments for the staff provided transportations.
Buses maintenance and service.
Tracking the fleet via GPS tracking system.
Receiving and greeting new overseas new joiners.
Training, Coaching, Guiding and supervising the work of other members of staff.
3- Head Office Facilities & General Services Section:
Minor maintenance.
Creating and applying standards.
Monitoring and insuring head office facilities security.
Managing company`s parking slots.
Adding and grapping general services to the employees.
Kitchen supplies distribution to head office facilities.
Managing the 3 receptions of the company with a team of 5 receptionists.
Managing the company`s mail bag room (Courier office) for sending and receiving small parcels from Kuwait to the rest of the world and vice versa.
Supervising all construction projects for and in head office facilities.
Training, Coaching, Guiding and supervising the work of other members of staff.
4- Utilities section:
Reading and keep tracking all land lines, water and electricity meters (750 + meters in more than 500 locations)
Generating consumption bills from ministries.
Bills payments.
Providing mobile devices with services to all M.H.Alshaya Co. employees.
Generating mobile bills.
Paying mobile bills.
Tracking mobiles data consumptions.
Loading mobile bills to our TIS system (Telecom Invoicing System).
Creating deduction batches for the exceeding the limits bills.
Managing the contract of the music play system in our 450 + stores.
Training, Coaching, Guiding and supervising the work of other members of staff.
development and implementation of Communications across the organization for a variety of projects and programmers.
Working within a central internal communications team, alongside a team, I provide advice and support from a change perspective, both on key projects you’re managing, but also on projects being managed by colleagues. Working on a global level you will work closely with business managers to support wider commercial and business objectives. I also manage a number of communication channels, to encourage, effective two-way dialogue globally. I measure the results of communication activities and feedback to the business as required. I also ensure robust measurement of communication activities, to provide teams with relevant, useful and timely employee insight that shapes future functional leadership activities and communication plans. And much more!
Policies and procedures creation.
Employee’s handbook creation.
Implementing ISO Certification system.
Created an operation monitoring system via weekly reports for inside and outside Kuwait stations.
Updating the company legal file.
Centralizing the HR Dept. (Between Kuwait & out stations).
Created a monthly audit checklist to make sure that outside stations are following the mother company`s policies and procedures.
Updating and following up with the group member`s action plans and strategies.
Communicate important Org. issues to board and relevant committees.
Analyze the group company’s strengths, weaknesses, opportunities and threats.
Head of club Tuesday card (Ruby Tuesday restaurants membership)
Managing a team of 20 sales consultants (Telesales).
Managing a team of 6 Telemarketers.
Monthly Sales planning.
Staff motivation.
Recruiting and training Telesales and Telemarketing staff.
Daily briefing to improve the staff skills.
Handling customers and members objections.
Monitoring the P&L to control the expenses.
Monitoring the system.
Managing a team of 2 coordinators to insure the high quality customer’s service.
Visiting the restaurants and motivate their staff to increase the sales.
Promoting Restaurants and restaurants promotions & special events.
Restaurants reservations.
Staff competitions and games to increase their results and outcome.
Sales cooperates deals.
Co-branding with other companies or concepts.
Sponsoring Expos as a part of marketing the membership.
Consultations on international concepts business models.
Consultations on international concepts financial models.
Consultations on international concepts company profiles.
Consultations on investors business.
Marketing International Concepts.
Recruiting new international concepts for the right investors.
Recruiting the right investors for the international concepts.
Attending & Organizing Franchising Exhibitions.
Contacting and following up with investors.
Creating a follow up sheet for exhibitions leads.
Creating a PR network.
Running the administration work.
Back up and archiving
Worked with different PC applications (Microsoft Office, Word, Excel, Power point, Internet, typing both in Arabic and English)
Hiring and interviews with new employees (Local & Overseas)
Running the employee’s finance related issues.(Monthly Salaries - Vacation Salaries….ect)
Responsible of the HR issues for more than 400 employees.
Filtering information from the data base.
Creating and following with the employees’ master list including their full data (names - passports dates and details - Residencies dates and details ……)
Trainings arranging for the employees.
Employees’ appraisal.
Employees Surveys
Employees suggestions
Payroll and petty cash on Oracle system.
Contacting and making deals with suppliers.
Transferring, renewal, and cancellation Residencies.
Corresponding between different suppliers/clients and the company.
Procurement Management.
Assets Management
Office managing
Arranging meetings and presentations
Maintain the Staffs Attendance & Labors Time sheet.
Maintaining and creating employees files and records
Managing the Deltek time keeping system
600+ Employees accommodations Manage
Selling P&G products (more than 150 products).
Manager of 10 Representatives.
Controlling the stocks.
Creating plans inside the C0-Op`s to resell the products.
Creating plans to achieve the targets.
Worked with different PC applications (Microsoft Office, Word, Excel, Power point, Internet, typing both in Arabic and English)
Making a next year target forecast.
Consumer’s surveys.
Displays & promotions.
Making contracts deals with companies to use our hotels.
Arranging groups from Kuwait to our hotels.
Covering the travel agencies in Kuwait and book rooms.