Abdulrahman Alfaress

CONTACT CENTER OFFICER ( OMNI PROJECT ) ABYAT COMPANY. Shuwaikh industrial
The tasks of this department include activating online orders in terms of verifying the invoice value, customer address, and the required quantity, whether it is correct or not. It also sends customer inquiries to the sales department in order to assist the customer and answer his inquiry.

Work Experience

1. Pink white company | Alayyub complex - Hawally - Alothman street

Sales manager - school clothes | July 2015 - January 2017

I worked in the sales department as a manager of the sales department for a year and a half in terms of how to bring contracts to the company from the local markets in the State of Kuwait in order to distribute and sell school clothes to the markets during the summer seasons .

2. Ooredoo telecommunications company | Kuwait city

Customer care - Call Center | Feb 2017 - June 2018

given customer the best service provide by activating internet packages and Cancellation of additional services that are deducted from customers' balance.


3. Stc telecommunications company | The free Zone

Marketing - Promotion department | SEPTEMBER AUG 2018 - Feb 2019

Activating new offers for customers, bringing new contracts in favor of the company in terms of internet and calls packages, and access to achieve the highest profit rate for the company.

4. Secretary of the head of the ENT departments at Zain Hospital

Department Head Office - Secretary | June 2019 - January 2020

Organizing, arranging and reserving operations appointments for patients. Organizing the department head’s appointments and meeting with doctors. Preparing books and reports and sending them to the department head and the Ministry of Health.

5. Tatayab Company | Kuwait City
Operating Officer - Call Center | August 2020 - January 2021

Worked as an Operating Officer in call center. Confirming orders with customers, handling various calls daily, while consistently resolving client issues in a short time span. Timely and efficient responses to inbound/outbound calls. Actively participates and contributes to overall team cohesiveness and achievement of team sales goals. Maintained a professional attitude among department employees while dealing with customers.




6. Sedalia Application | Kuwait City

Logistic department - Customer service - supervisor | Feb 2021 - (Currently employed)

One of the founders of the pharmacy application and the supervisor of the customer service department and logistic department of the application, the departments speaks in terms of how to follow up on customer requests and take care of the interests of customers and follow up their problems and requests with pharmacies. And the logistic department I arrange the driver in the areas where the pharmacies are located in order to deliver the order to the customer as soon as possible and according to the required period .

Sedalia Application | Kuwait City

Logistic department - Customer service - supervisor | Feb 2021 - (Currently employed)

One of the founders of the pharmacy application and the supervisor of the customer service department and logistic department of the application, the departments speaks in terms of how to follow up on customer requests and take care of the interests of customers and follow up their problems and requests with pharmacies. And the logistic department I arrange the driver in the areas where the pharmacies are located in order to deliver the order to the customer as soon as possible and according to the required period .