Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Abdulrahman Al Faris, client care officer

Abdulrahman Al Faris

client care officer·GlobeMed Saudi

Saudi Arabia

Bachelor's degree, English Language

Work experience

Total years of experience: 4 years, 8 months

client care officer

November 2023 - Present

GlobeMed Saudi

Riyadh, Saudi Arabia

November 2023 - Present

• Coordinated between healthcare providers and internal departments to resolve complex cases and streamline workflows.
• Maintained tracking systems for Ministry of Health approvals, improving process efficiency.
• Managed communications and follow-ups, ensuring accurate and timely updates across
stakeholders.
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

customer service representative

August 2022 - August 2023

Upsource by Solutions

Riyadh, Saudi Arabia

August 2022 - August 2023

• Managed customer support across social media platforms using Khoros (STC project).
• Created internal documentation for tracking and resolving customer issues.
• Used CRM tools (ItsOn, Sapphire Dashboard, SugarCRM) for issue escalation and
documentation.
Company industry:
Telecommunications
Job role:
Support Services

customer support coordinator

September 2021 - August 2022

McDonald's

Riyadh, Saudi Arabia

September 2021 - August 2022

• Supervised customer order processing and coordinated with delivery representatives.
• Conducted regular quality checks and ensured adherence to McDonald's standards.
• Handled customer complaints and implemented appropriate compensation procedures.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Support Services

Education

King Khalid University

February 2020

February 2020

Bachelor's degree, English Language

Saudi Arabia

Skills

Microsoft tools
Expert
Microsoft tools
Expert
Internal Communications
Expert
Internal Communications
Expert
Documentation
Expert
Documentation
Expert
SugarCRM
Expert
SugarCRM
Expert
Administrative Coordination
Expert
Administrative Coordination
Expert
Time Management
Expert
Time Management
Expert
Social Media Communication
Expert
Social Media Communication
Expert
Bilingual Communication
Expert
Bilingual Communication
Expert
Team Collaboration
Expert
Team Collaboration
Expert
Administrative Coordination
Expert
Administrative Coordination
Expert
CRM Tools (SugarCRM, ItsOn, Sapphire)
Expert
CRM Tools (SugarCRM, ItsOn, Sapphire)
Expert
Internal Communication
Expert
Internal Communication
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Documentation & Reporting
Expert
Documentation & Reporting
Expert
Microsoft Office (Excel, Outlook, Teams)
Expert
Microsoft Office (Excel, Outlook, Teams)
Expert
Problem Solving
Expert
Problem Solving
Expert

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Insurance Foundation Professional Exam - IFCE
Mar 2024
Show credentials