project manager
Malaeb Online Services
مجموع سنوات الخبرة :3 years, 6 أشهر
1- Planned and oversaw various projects in the GCC (Super League, Community feature, Tgdar Challenges, and many more), from the initial ideation through completion.
2- Defining resource requirements and managing resource availability & allocation - both internal and third party.
3- Preparing a detailed project plan to schedule key project milestones, workstreams & activities. Tracking project and providing regular reports on project status to project team and key stakeholders.
4- Managing and adjusting for any changes in project scope, schedule and / or budget.
5- Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
6- Outlining a budget based on requirements and tracking costs to deliver project on budget.
7- Defining resource requirements and managing resource availability & allocation - both internal
and third party.
1- Boosted the number of signups and bookings by creating and implementing innovative marketing strategies.
2- Developed strategies to translate goals into marketing campaigns and targets.
3- Surveyed potential customers in target markets and demographics to identify and capitalize on
promotional opportunities.
4- Worked collaboratively with business managers to support new and existing locations in marketing efforts. Thus, the expansion into the GCC countries.
5- Developed content and creative materials using graphic design programs.
6- Assisted managers with client presentation preparation and proofreading.
7- Identified opportunities for using social media platforms to maximize target audience reach.
8- Reviewed industry publications to identify opportunities for new business and compiled reports for supervisor evaluation.
1- Oversaw the logistical organizational process
2- Develop a process acceptance guideline for potential partners.
3- Construct policies for current and potential trainers
4- Identify and analyze potential improvements in quality of services
5- Establish collaborative partnerships with funders, booking agencies, and venue owners.
1- Transform book-kept Data to Digital Data
2- Reshape and categorize newely added digital Data
3- Set and oversee the implementation of of traditional work process into the adopted technological adopted methods
4- Organize and lead educational sessions regarding the implemented changes with other departments.
1- Answered inbound calls to greet and assist customers with various needs and questions.
2- Resolved customer inquiries, complaints and issues providing insightful solutions.
3- Completed sales payments, refunds and exchanges and issued app credit.
4- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
5- Met productivity and quality KPI targets while delivering excellent customer experiences.