عبد الرحمن المالكي

Study master and Managing Wuffiq App, Jan 2016 - now
While pursuing my studies the idea of Wuffiq application has come out. In addition to being the founder of the application I was
acting as the Managing Director of the business which involved different professional activities. Those activities including but
not limited to: Case study preparation, Market analyses, Budget control, Sales plan preparation, Vendors agreement, Delivery
method designing, Risk mitigation, Business execution and finally operation management to a successful start-up. As a result of
the successful overall above presented management plan.
Handover the project to a family member ( Feb 2019 )

Create and change all Infrastructure and Applications of STC sales department systems and merge all the below systems to one system.
- Electronic Voucher (EVD) -Mobile Sales Application (MSA) -Visiting Tool System. -Dealer Relationship Management (DRM) -Commissioning System (CRM)

• Efficiently handled the whole spectrum of Infrastructure and Applications of Zain Telecom Company, covering the following key operational areas: - Electronic Voucher Distribution (EVD)
-Mobile Sales Application (MSA)
-Visiting Tool System.
-Dealer Relationship Management (DRM)
-Commissioning System (CRM)
• Developing and implementing the procedures, policies and goals of the IT department, as well as analyzing the business requirements of different departments and determining the best use of technology and resources.
• Tracking current live application system, fixing errors//bugs.
• Providing innovative solutions to sales efforts and matching process with the current system functionality and with IT team.
• Working in collaboration with the technology teams and sales teams to ensure development tools are working efficiently and effectively for the team.
• Deploying new application enhancements and modifications to enhance the performance of the sales processes and overseeing the enhancement and maintenance of Infrastructure and applications of the company.
Responsible for streamlining process between sales application support and business owner.
• Managed and processed E-Voucher, M-Voucher, E-TopUp, M-TopUp, Bill payment and Mobile Sales Application.
• Coordinated between vendors and IT Department to ensure all applications is aligned with business requirements.
• Received Mobile Sales Application requirement/Electronic Voucher Distribution enhancement requests from sales.
• Supported and identified Systems Bugs and fixing them and established the setup of systems across the different ZAIN departments
(Sales, IT and Network).

• Inducted as Help Desk support and promoted to Help Desk Team Lead with a team handling of 22 members.
• Bestowed with an award as the best Team Leader and handled responsibilities as Supervisor when needed.
• Responsible for customer problem solving with analysis.
• Served as a member of BMC Remedy Incident resolver group and part of CITC resolver group.
• Managed the allocation of service requests for Broadband Operation.
• Monitored all helpdesk service requests for prepaid issues.
• Served as an integral part of Zain BSIM Business Simulation team to test Zain services, systems, network, and business processes before
launching the company in 2008.
• Imparted training to Riyadh call center agents on all of Zain CSR program courses in addition to customer relationship management
CRM systems used by Zain.