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عدد الطلبات التي تم تقديمها

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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
عبد الرحمن المالكي, Study master and Managing Wuffiq App

عبد الرحمن المالكي

Study master and Managing Wuffiq App·wuffiq

المملكة العربية السعودية

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 2 أشهر

Study master and Managing Wuffiq App

يناير 2016 - فبراير 2019

wuffiq

إنديانا، الولايات المتحدة

يناير 2016 - فبراير 2019

Study master and Managing Wuffiq App, Jan 2016 - now
While pursuing my studies the idea of Wuffiq application has come out. In addition to being the founder of the application I was
acting as the Managing Director of the business which involved different professional activities. Those activities including but
not limited to: Case study preparation, Market analyses, Budget control, Sales plan preparation, Vendors agreement, Delivery
method designing, Risk mitigation, Business execution and finally operation management to a successful start-up. As a result of
the successful overall above presented management plan.
Handover the project to a family member ( Feb 2019 )

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
تكنولوجيا المعلومات

Sales Support Manager

يونيو 2015 - يناير 2016

Saudi Telecom Company - STC

الرياض، المملكة العربية السعودية

يونيو 2015 - يناير 2016

Create and change all Infrastructure and Applications of STC sales department systems and merge all the below systems to one system.
- Electronic Voucher (EVD) -Mobile Sales Application (MSA) -Visiting Tool System. -Dealer Relationship Management (DRM) -Commissioning System (CRM)

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الخدمات المساندة

Infrastructure and Applications Manager

يناير 2011 - يونيو 2015

Zain - KSA

الرياض، المملكة العربية السعودية

يناير 2011 - يونيو 2015

• Efficiently handled the whole spectrum of Infrastructure and Applications of Zain Telecom Company, covering the following key operational areas: - Electronic Voucher Distribution (EVD)
-Mobile Sales Application (MSA)
-Visiting Tool System.
-Dealer Relationship Management (DRM)
-Commissioning System (CRM)
• Developing and implementing the procedures, policies and goals of the IT department, as well as analyzing the business requirements of different departments and determining the best use of technology and resources.
• Tracking current live application system, fixing errors//bugs.
• Providing innovative solutions to sales efforts and matching process with the current system functionality and with IT team.
• Working in collaboration with the technology teams and sales teams to ensure development tools are working efficiently and effectively for the team.
• Deploying new application enhancements and modifications to enhance the performance of the sales processes and overseeing the enhancement and maintenance of Infrastructure and applications of the company.
Responsible for streamlining process between sales application support and business owner.
• Managed and processed E-Voucher, M-Voucher, E-TopUp, M-TopUp, Bill payment and Mobile Sales Application.
• Coordinated between vendors and IT Department to ensure all applications is aligned with business requirements.
• Received Mobile Sales Application requirement/Electronic Voucher Distribution enhancement requests from sales.
• Supported and identified Systems Bugs and fixing them and established the setup of systems across the different ZAIN departments
(Sales, IT and Network).

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

Help Desk Team Lead

يناير 2007 - يناير 2011

Zain - KSA

الرياض، المملكة العربية السعودية

يناير 2007 - يناير 2011

• Inducted as Help Desk support and promoted to Help Desk Team Lead with a team handling of 22 members.
• Bestowed with an award as the best Team Leader and handled responsibilities as Supervisor when needed.
• Responsible for customer problem solving with analysis.
• Served as a member of BMC Remedy Incident resolver group and part of CITC resolver group.
• Managed the allocation of service requests for Broadband Operation.
• Monitored all helpdesk service requests for prepaid issues.
• Served as an integral part of Zain BSIM Business Simulation team to test Zain services, systems, network, and business processes before
launching the company in 2008.
• Imparted training to Riyadh call center agents on all of Zain CSR program courses in addition to customer relationship management
CRM systems used by Zain.

مجال الشركة:
الاستشارات الإدارية
الدور الوظيفي:
الإدارة

التعليم

King Saud University

يناير 2007

يناير 2007

بكالوريوس، Computer Science

المملكة العربية السعودية

المعدل التراكمي (نقاط): 3.2 من 4

المعدل التراكمي (نقاط): 3.2 من 4

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Skills

Technical Sales
Expert
Technical Sales
Expert
Project Management
Expert
Project Management
Expert
Infrastructure Planning
Expert
Infrastructure Planning
Expert
Management
Expert
Management
Expert
Technical Support
Expert
Technical Support
Expert
BUSINESS PROCESS
Expert
BUSINESS PROCESS
Expert
NETWORKING
Expert
NETWORKING
Expert
SIMULATION
Expert
SIMULATION
Expert
ANáLISIS DE SISTEMAS
Beginner
ANáLISIS DE SISTEMAS
Beginner
APPLICATION DEVELOPMENT
Beginner
APPLICATION DEVELOPMENT
Beginner
BROADBAND
Beginner
BROADBAND
Beginner
BUDGETING
Beginner
BUDGETING
Beginner
BUSINESS OWNER
Beginner
BUSINESS OWNER
Beginner
CHANGE MANAGEMENT
Beginner
CHANGE MANAGEMENT
Beginner
CRM
Beginner
CRM
Beginner

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

التدريب
The Culture of Pioneer Company
Zain
Telecommunications administration and billing system.
Zain
Advanced agent system
Zain
Basic and advanced skills of the call center agent
Zain
Conversation skills for Zain call center.
zain
Zain customer care service quality assurance/quality control
Zain
Zain customer care Key Performance Indicator KPIs, Insights training institute
Zain
Zain processes and procedures
Zain
Zain products and services
Zain
Business Simulation, Delta Partners Group Company
Delta
Effective communication and customer treating skills
Zain

الهوايات

  • Soccer