field operations manager
Jaguar Land Rover Mohammed Yousuf Naghi Motors
Total years of experience :14 years, 7 Months
Lead operations activity to drive sales and optimum NPS.
Lead Technical activities to ensure smooth operations & optimize customer service revenue.
1. Building team for Mazda premium product segment transformation of future 8th generation lineup.
2. Developing marketing-oriented training materials.
3. Market analysis.
4. Ads campaign content creator.
5. Conduct a field staff survey.
6. Digital marketing branding content writer.
7. Customer experience enhancement.
8. Product specifications sheet creator.
9. Handling valid weakness points debate raised by potential customers.
10. Key sale points enhancement.
11. Manufacturer communication.
Establishing a new branch from scratch to fully operational.
1. Doubled the revenue with same number of productive staff.
2. Increased customer spending 210%
3. Introduced new level of CX in local market.
4. Make profitable business after of work.
5. Import irreparable spare parts from global market to customers.
Doing business from A to Z
Perform work as directed by Foreman or dispatcher.
Maintain a neat and orderly work area.
Assist service advisor with problem diagnosis.
Estimation.
Inspection.
Report warranty issues to workshop supervisor.
To perform vehicle maintenance and repair work in accordance with workshop quality standards.
https://www.mbsc.edu.sa/
High Diploma in Automotive Technology and Maintenance
Secondary High School
