Collections Performance Monitor Officer - Team Leader
National Commercial Bank (Sector: Retail Risk & Collection Services)
مجموع سنوات الخبرة :12 years, 7 أشهر
Inducted as MIS Specialist and crafted an impressive growth curve to merit promotion as Collections Performance Monitor Officer Team Leader.
Designation Chronology:
• Sept 2013 - Present: Collections Performance Monitor Officer Team Leader
• Nov 2011- Aug 2013: MIS Specialist
Highlights:
• Played a pivotal role in managing Credit Debt Enhancement File that saves from 1 billion to 1.7 billion in provisions on a monthly basis.
• Supported the Risk Operations Planning and insight team by providing deliverables against key MI reporting initiatives.
Key Responsibilities:
• Responsible for the identification, measurement, accumulation, analysis, preparation, interpretation and communication of financial information and data to be used by management to plan, evaluate and control the retail banking collections operations.
• Strategically leading collections MIS Team Operations, monitoring generation of collection reports as well as daily distribution. Managing the auto-dialer system operation and development for Credit Card & Auto Lease to save cost per account incurred and subsequently augment agent productivity.
• Preparing, tracking and forecasting all collections related invoices/accrual. Managing monthly incentive processing for over 140 agent, 19 supervisors and 5 managers. Administering financial aspects of 10 Recovery Agencies which runs into monthly average of 20 million.
• Developing an automated notification system, an SMS payments reminder for all retail lending customers in current as well as delinquent portfolio.
• Building superior collections dashboards, developing a new master dashboard for higher-management to track all collection activities. Enhancing and developing collection reports as well as retail lending products dashboards.
• Providing regular updates to the senior management on implementation success, potential delays and resource adjustments needed in order to achieve project goals.
• Building collaborative teams, encouraging knowledge sharing among the MIS team. Strategically developing training plans and initiatives to facilitate achievement of business goals.
Key Projects to Credit:
• Collection SMS Project
• Retail lending Finance reports consolidation between Date Warehouse team and Finance Group
• Finance OGL/DWH reports consolidation
• New predictive dialer for personal finance to decrease cost per account cured and increase agents productivity
Highlights:
• Served as part of the team that developed a dashboard for consumer finance sector to be presented on a daily basis to Sector Head and CEO.
• Responsible for processing a Credit Debt Enhancement File twice a month that saves from 1 billion to 1.7 billion in provisions.
• Stepped-up as collection dashboard Project Manager, automated the process to be delivered on daily basis with no human interaction.
• Implemented new systems and procedures in order to upgrade collection information system and streamline management reporting practices.
Key Responsibilities:
• Maintained accurate database contents, including completing regular quality checks on database assuring accurate information, uploading/downloading information regularly, oversaw creation and maintenance of data onto MIS systems.
• Created and designed dashboards for all NCB retail lending products (Personal Finance, Residential Finance, Auto Lease, and Credit Card) to track delinquency rate and portfolio size based on sector, product, payroll, etc. on daily basis.
• Generated all periodic management reports including but not limited to daily dashboards/flashes/ CEO dashboard, monthly management report, competitor and market information. Processed incentive for 140+ staff, 19 supervisors and 4 managers on monthly basis.
• Superintended a team to manage 15 outsource agencies and generate from 20 Million to 30 Million to cut provision on a monthly basis.
• Led and managed a team that monitored 140+ staff and random phone calls made by the staff on daily basis.
• Mentored team members as well as other technical leads and drove learning and development opportunities to ensure technical readiness.
• Kept abreast of latest technological advancements and utilized the potentials of the same to respond to distinctive/ special needs of the organization.