Account Manager
Cheil Worldwide
مجموع سنوات الخبرة :13 years, 9 أشهر
• Collaborated with internal and external committees to improve agency interactions and enhance the quality of care provided.
• Planned and administered budgets for programs, equipment, and support services to ensure efficient and effective use of resources.
• Established and maintained strong relationships with clients, community agencies, and organizations to meet community needs and avoid duplication of services.
• Monitored project progress, identified areas for improvement, and implemented corrective action plans when necessary to ensure successful project completion.
• Assisted clients in achieving organizational goals by understanding specific targets driving partnerships.
• Conducted meetings with clients to highlight solutions and reinforce organizational regard, ensuring a high level of customer satisfaction.
• Prepared budgets and approved budget expenditures to ensure financial accountability.
• Handled events for client projects related to new launch activation (Two Years Only).
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• Collaborated with the senior management team to develop and implement business development plans, resulting in increased revenue and profitability.
• Enhanced process improvement initiatives to provide greater consistency and standardization across regional operations, resulting in improved efficiency and cost savings.
• Managed day-to-day activities of staff to facilitate optimum efficiency levels, ensuring that projects were completed on time and within budget.
• Prepared staff work schedules and assigned specific duties, ensuring that each team member had a clear understanding of their responsibilities.
• Directed and coordinated activities of businesses or departments, ensuring that resources were allocated effectively and efficiently.
• Managed the movement of goods into and out of production facilities to ensure efficiency, effectiveness, and sustainability of operations, resulting in improved productivity and cost savings.
• Evaluated the staffing levels within the region and recommended necessary action to ensure that the organization had the right people in the right positions.
• Developed and maintained strong relationships with key stakeholders in the district, resulting in increased customer satisfaction and loyalty.
• Organized data by creating spreadsheets or other visual aids for easier analysis, resulting in improved data accuracy and accessibility.
• Handled administrative tasks for team members, ensuring that projects ran smoothly and efficiently.
• Coordinated and attended meetings to develop project strategies, ensuring that all team members were aligned and working towards common goals.
• Identified areas for process improvement and made recommendations for improving efficiency, resulting in cost savings and improved productivity.
• Furnished team members with supplies and resources to complete tasks, ensuring that all team members had the necessary tools to succeed.
• Performed specialized tasks to support the successful completion of projects and events, ensuring that all project requirements were met.
• Prioritized projects, effectively meeting critical deadlines and ensuring that all projects were completed on time.
• Managed tasks across the team to deliver projects on time, ensuring that all team members were working together effectively.
• Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance, resulting in improved employee performance and job satisfaction.
• Mentored employees in complex issue resolution and drafted scripts for addressing common challenges, ensuring that all team members had the necessary skills to succeed.
• Coordinated office workflow to maximize productivity and labor resources, resulting in improved efficiency and cost savings.
• Collaborated with department leads and senior management to coordinate operations and drive improvements, ensuring that all departments were working together effectively.
• Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions, ensuring that the organization hired the best candidates for the job.
• Monitored daily operations and evaluated performance to proactively approach backlogs, ensuring that issues were identified and resolved in a timely manner.
• Managed a team of 4 cash vans covering Cairo, Alexandria, Suez, and Ismailia, ensuring that all deliveries were made on time and in full.
• Monitored customer accounts, updating payment and shipping details in the company system and ensuring that all customer information was accurate and up-to-date.
• Trained newly hired sales team members regarding company procedures and standards, ensuring that all team members were aligned and working towards common goals.
• Provided exceptional customer service by greeting and assisting customers and responding to customer inquiries and complaints, resulting in increased customer satisfaction.
• Reviewed inventory and sales records to prepare reports, ensuring that all sales data was accurate and up-to-date.
• Developed methods and procedures to increase sales, expand markets, and promote business, resulting in increased revenue and profitability.
• Assigned employees to specific duties, ensuring that all team members had clear responsibilities and were working towards common goals.
• Planned and prepared work schedules and kept records of employees' work schedules and timecards, ensuring that all employees were working efficiently and effectively.
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