Sr. Telecom Engineer
Saudi Electricity Company
Total years of experience :15 years, 10 Months
- Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
- Troubleshoot call routing issues using debugs and traces to identify and correct issues.
- Configure and implement voice gateways (H/MGCP/SIP), SRST for remote sites.
- Paging systems integration with CUCM, configuration and testing.
- Pre-sales activities including BOM creation in CCW, SOW's, and work requests.
- Ability to complete complex projects and installations successfully within aggressive timeframes and budget parameters.
- Performed Administration and Deployment of CUCM, Unity Connection, Presence, DSPFarm Routers.
- Handling Verint recording solution for recording the critical extension in Power Plants and sub stations.
- Closing End user trouble tickets using BMC Remedy system.
- Configuring, Troubleshooting Cisco Jabber.
- Handling Video and Audio conferencing systems such as Meeting Place, WebEx, CMS.
- Handling Varies IPPBX/ TDM systems such as Alcatel OXE, OXO common and crystal Hardware, Nortel Optionc, c, CSe.
- Handling Migration projects (From Legacy PABX to Cisco CUCM Arch) across Saudi Electricity sites.
- Configuring, Troubleshooting Veries Cisco Telepresence Endpoints.
- Co-ordination with Cisco, Alcatel TAC to resolve critical issues.
Cisco Unified Communication Solutions:
-Cisco Unified Communication Manager - Core Call Routing and Session management platform.
- Cisco Unity Connection -Voicemail and Unified messaging platform.
-Cisco Jabber -Softphone Solution for Mobile and Windows.
-Cisco Unified IP Phones 99XX, 79XX, 69XX - User Phones.
- Cisco ISR 39XX, 29XX - VoIP, Digital and Analog Voice Gateways.
-Cisco Unified Survivable Remote site Telephony ( SRST) -Redundancy solution for branch office.
-Strong Experience in Implement and Troubleshoot the SIP, H.323, MGCP Gateways.
-Cisco USC-C series Rack Mount Servers.
-Analyzed, Designed, Implemented and troubleshoot for replacing PABX with Cisco unified Communication Architecture.
Alcatel Omni PCX Enterprise and Office Solutions:
-Omni PCX Enterprises and Office PABX - Core Call Routing. OXE ABCF( IP & T2) trunk made up to 25 Inter-Nodes Link connection.
-4635 and 4645 Voicemail Servers - Voicemail Solution.
-Omni PCX Recorder - Unified Call Recording Solution across DR and IPDR Link.
-Alcatel CCD( Contact Center) - Implementation of Agents, Pilot, Queue, Intelligent Call Routing, Statistics Reports for Agents and Pilots.
-Implements the Qsig-E1 Trunks between OXE to CUCM.
-Strong Experience in Implement and Trouble ABCF IP and T2, QSIG.
Nortel Large Systems (Optional 11c, 81C and CS100e):
-Hands on Experience in Implementation, Programming and Maintenance of Nortel Small, Medium and Large System.
-Handle the L2 Nortel Support including Programming, Troubleshooting Call routing and Voicemail Server .
L2 Global Support of Omni PCX Enterprise (OXE) for Alcatel-lucent Enterprise TAC.
Dedicated US Support Exposure for North America and South America Region.
Installation and Advanced Level troubleshooting of Omni PCX Enterprise.
Advanced Troubleshooting knowledge in 4635, 4645, ICS Voicemails.
Implementation and Troubleshooting of SIP and H323 Based Communication setup.
Basic Troubleshooting knowledge in Business Integrated Commutation Server (BICS).
Advanced Troubleshooting Knowledge in Omni PCX Recorder.
Advanced level troubleshooting in security solution for VOIP (THALES).
Troubleshooting knowledge about DECT and Contact Center Distribution (CCD).
Implementation and troubleshooting of ABCF and Q-SIG links.
Global Support for NORTEL Enterprise Communication services.
Installation of Nortel CS 1000, Option 81C, 61C series PBX systems.
Configuration of ISDN Services (BRI and PRI), VOIP, SIP.
Remote Administration of exchanges connected through Dial-up and LAN.
Project support (installation, maintenance and commissioning) for all Nortel PABXs.
Installation of CS 1000e, Option 81c, Option 61c, BCM Systems.
Installation of Nortel BCM contact center and advance troubleshooting.
Installation of Nortel IP phones, DECT phones and paging system.
Installation and advance troubleshooting of Voicemail Call pilot.
Supervise the installation of various Nortel systems in many main projects in Qatar: (Qatar Gas, KEO, Qatar National Bank, Gulf Helicopters and National Security).
Studied Bachelor of Engineering under the platform of Electronics and Communication.