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ABDULRAHMAN  JASSIM , SENIOR OPERATIONS MANAGER

ABDULRAHMAN JASSIM

SENIOR OPERATIONS MANAGER·DOHA BANK

Qatar

Bachelor's degree, Aeronautical Engineering

Work experience

Total years of experience: 23 years, 2 months

SENIOR OPERATIONS MANAGER

January 2011 - January 2016

DOHA BANK

Doha, Qatar

January 2011 - January 2016

• Pioneered the creation of a round-the-clock technical control center dedicated to overseeing procurement and
maintenance requirements.
• Overhauled and optimized all procurement and maintenance contracts and agreements to enhance efficiency and
cost-effectiveness.
• Spearheaded the expansion of the banks ATM network, significantly improving accessibility and convenience for
customers.
• Took charge of a comprehensive redesign and rebranding initiative for all ATM kiosks, elevating the banks brand
image and customer experience.
• Directed the CCTV installation and delivery committee, resulting in heightened security measures and safeguarding
of assets.
• Played a pivotal role in providing valuable input and assistance during the development of the banks new website
and mobile application, ensuring a seamless and user-friendly digital presence.
• Orchestrated training sessions to enhance the proficiency of staff in information technology, promoting a more
technologically adept workforce.

Company industry:
Banking

PROJECTS MANAGER (IT)

January 2009 - January 2011

DOHA BANK

Doha, Qatar

January 2009 - January 2011

• Orchestrated and coordinated projects within the IT Department, ensuring seamless execution.
• Organized tasks, schedules, deliverables, milestones, resources, and training for assigned projects.
• Conducted project analysis and initiated corrective actions as needed.
• Prepared Business Cases, Cost Benefit Analyses, Risk Assessments, and Project and Resource Plans.
• Managed project communications at all organizational levels.
• Assessed risks and security issues for projects, implementing necessary precautions.
• Ensured project completion on schedule and within budget.
• Collaborated closely with respective users throughout the project life cycle.
• Contributed and successfully executed the Norkom Project, ensuring robust Anti-Money Laundering (AML)
regulatory compliance measures were in place, safeguarding the institution from financial risks and enhancing
regulatory adherence.
• Contributed in the strategic implementation of the QCB - QPAY Project, revolutionizing the banks online payment
capabilities, providing customers with secure and seamless online payment options, and positioning the institution
at the forefront of digital banking.
• Contributed in QCB - QATCH Project, a comprehensive initiative focused on enhancing the deposit and direct debit
systems, resulting in improved operational efficiency, accuracy, and customer service, while ensuring compliance
with industry standards and regulatory requirements.

Company industry:
Banking

BRANCH MANAGER/BUSINESS DEVELOPMENT TEAM

January 2007 - January 2009

DOHA BANK

Doha, Qatar

January 2007 - January 2009

• Demonstrated a proactive approach by effectively cross-selling a wide range of banking services and products to the
clientele, resulting in increased customer engagement and revenue growth.
• Implemented a comprehensive employee evaluation and training program, enhancing staff performance and
ensuring alignment with organizational goals while fostering professional development.
• Spearheaded the meticulous management of daily branch operations, ensuring strict adherence to Qatar Central
Bank regulations, thereby maintaining regulatory compliance and the highest operational standards.
• Successfully developed and executed product plans, ensuring effective market penetration and meeting customer
demands while aligning with strategic objectives.

Company industry:
Banking

CAD-DESIGNER/BUDGET & CONTRACTS ADMINISTRATOR

January 2002 - January 2006

RAS GAS COMPANY

Al Khawr, Qatar

January 2002 - January 2006

• Applied comprehensive Electrical and Mechanical Engineering Design and Drafting principles with precision and
attention to detail, ensuring the creation of technically reliable and safe operating layout design drawings.
• Demonstrated proficiency in providing high-quality Document and Drawing Management services within the
Electronic Document Management System (EDMS), ensuring the accuracy and accessibility of critical
documentation.
• Provided essential engineering documents, including P&IDs, PFDs, ISO drawings, and 3D drawings, utilizing the
drawing generation features of the PDS to facilitate clear communication for internal and external stakeholders.
• Offered valuable support to all operations by preparing technical specifications and scopes of work, ensuring project
objectives were met with precision.
• Took an active role in monitoring and benchmarking the progress of procurement activities, optimizing efficiency,
and adhering to best practices.
• Played a key role in the development of tender documentation, contributing to the successful execution of
procurement processes.
• Collaborated effectively with Legal and Finance Departments to align procurement activities with regulatory and
financial requirements, ensuring compliance and integrity in all transactions.
• Contributed in the procurement process from initiation to completion, ensuring the timely acquisition of necessary
resources.
• Proficiently processed invoices using SAP systems, maintaining accurate financial records and ensuring adherence to
budgetary constraints.
• Diligently monitored commitments against approved budgets and forecasts, maintaining financial accountability and
transparency.

Company industry:
Oil & Gas

PROJECTS COORDINATOR

January 1992 - January 2002

MEW QATAR

Doha, Qatar

January 1992 - January 2002

Proficiently managed the coordination of project data, ensuring seamless communication and information flow among
stakeholders, which contributed to the successful execution of projects.

Company industry:
Electric Power Production & Transmission

Education

Qatar Aeronautical College

January 2002

January 2002

Bachelor's degree, Aeronautical Engineering

Qatar

Languages

English

Beginner

Arabic

Beginner