عبد رحمن

SERVICE CENTER MANAGERR في DHL

• الإمارات العربية المتحدة - دبي
• يناير 1999 إلى يوليو 2011

In my role of Service Centre Manager I was reporting to Area Operations Manager and I was responsible for the management of the operational process, resources and facilities for the four sub-locations in Dubai


My responsibilities included but were not limited to the following:

• Management of the day-to-day operations of the service centre to ensure that pick-up, delivery, front counter, and shipment processing were carried out effectively and ensuring that the agreed service and cost performance targets were achieved.

• Pro-active management of service and cost performance by initiating corrective actions where required in response to ‘actual or anticipated under achievements’ of operational targets.

• In co-ordination with local sales management, ensure that customer requirements and expectations were met and issues resolved or escalated as appropriate.

• Ensuring implementation of, and compliance to regional and country mandatory processes, policies and procedures and external regulatory requirements that related to performance of the DHL operations.

• Planning and management of expenditure and resource utilization within the Service Centre to approval levels.

• Providing the team with clear direction and performance standards and ensuring that they were trained and motivated to meet set targets.