عبدالرحمن الثبيتي

Responsibilities expanded significantly — entrusted with supervisory duties over 20 staff alongside front-line operations, IROPS
handling, and VIP services.
• Managed ground handling and passenger services for 2, 000+ daily passengers — check-in, boarding, arrivals, and special
assistance — maintaining full IATA and safety compliance.
• Acted as supervisory lead for 20 staff: assigned tasks, managed shift flow, and ensured KPI targets were consistently met.
• Led IROPS response including rebooking, rerouting, and crisis communication, minimizing escalations through passenger-first
resolutions.
• Delivered VIP and First and Business Class experiences using Amadeus GDS and ALTEA DCS, receiving multiple formal
management recognition emails.
• Managed PRM wheelchair users and unaccompanied minors in full compliance with airline and regulatory requirements.
• Resolved baggage irregularities and collaborated with 40+ cross-functional team members across flight operations, security, and
airline representatives.
• Selected for Saudi Cruise Project, managing a full 6-month season of cruise terminal passenger operations and hospitality
coordination.

• Processed check-in, boarding, and arrivals using airline reservation systems, verified travel documents, and issued boarding
passes.
• Coordinated with ground operations teams to support on-time departures and smooth gate turnaround.