Technical Support Engineer
Alnajat Cheritable Society
Total years of experience :12 years, 8 Months
Mainly ticket based system on different types of issues that faces the users daily, and either direct solving if the problem in hand or relaying it to the corresponding party (etc network admin, system admin ....)
Most support job details, plus bit of on sight support on branch regarding network & system Support
Was responsible of the main maintenance routine jobs that needed to be carried away by IT department personal, also, installation of applications, debugging, the usual everyday troubleshooting that is there.