Visual Merchandise Group Leader
Rolex / Tudor
Total years of experience :13 years, 8 Months
Working as a Visual lead/Stock controller.
handling 5 store in Riyadh region.
Company: Acer India (Pvt) Ltd. Kerala, India
Type of Business: Authorized Service Center
Position: Service Engineer /Technical Supervisor
Duration: April 2012 to March 2014
Job Responsibilities & Activities
Troubleshooting, analyzing and repairing problems of computer elements such as desktop
computers, laptops and various components/peripherals of an IT infrastructure.
• Diagnosing and troubleshooting laptop and desktop problems.
• Notebook parts replacement (Main board, Hdd, odd, Panel, Processor etc)
• All type of LCD monitors' panel replacement
• Operating System installation (windows xp, vista, windows7 and windows 8)
• Antivirus installation (Avira, Norton, MacAfee etc)
• Assembling all type of desktops
• Re assembling all type of Notebook Computers
• Testing, cleaning, trouble shooting, repairing and maintenance of IT peripherals
• Collecting information from all possible service sources and keeping them recorded for future references.
• Attend the Acer service meeting in every two month
• Explain the exact cause of problems and provide solution to it.
• Responsible for responding to customer calls on hardware issues
• Managing the technical team & assigning works to Field Engineers
• Installing the printers (HP, Canon Epson, TVs dot-matrix)
• Projector re assembling (Replacing projector lamp and board)
• Installation of Software ( MS Office, Photoshop and AutoCAD etc)
• Notebook keyboard replacement and repair
• Data Recovery
• Low level format
• Checking voltage using multi meter
• Customer Support & Training
• Help Desk
Company: AkzoNobel (Pvt) Ltd. Bangalore, India
Type of Business: Paint Manufacturer
Position: Technical Support Engineer
Duration: April 2010 to February 2012
Job Responsibilities:
Overall supervision of computer maintenance and service
• SAP 7.1 BILLING Software installation & Support
• Resolving desktop complaints.
• Replacing the faulty desktop parts (Hard Disk, Main board etc)
• Troubleshooting of computer hardware and software technical problems.
• All types of monitor repairing.
• Installation of Software (Ms Office, photo shop and AutoCAD etc)
• Installing the printers (HP, Epson & canon) & Scanners
• Resolving the network connection problems.
• Installation, configuration and troubleshooting of computer hardware, operating system, and network.
• Network cable crimping.
• Antivirus installation.
• Download and install the drivers.
• User technical support and Training
• Software Installations
• Assembling and troubleshooting of PCs, Laptops and Accessories
• Updating Operating System, Software and Computers.
Technical Skills & Hands on experience: • Notebook Support specialist
• Hands on Experience in troubleshooting all desktops and laptops problems.
Operating systems: Windows Xp, Vista, 7 and windows 8 etc.
Office Management: MS Office 2003, 2007, 2010 & 2013 (Word, Excel, Power Point)
Internet & E-mail
Graphics: Photoshop & CorelDraw
Switches: Cisco (Catalyst 2950), 3com etc
Servers: HP Servers (ML-370-350, DL380), Dell (Poweredge4400
& 2950)
Antivirus: Norton, MacAfee etc
PCs & Laptops: Acer, HP & Dell etc.