System Support Specialist
Salam Technology
Total years of experience :15 years, 4 Months
• Implementing and deploying the technical solutions required by the clients.
• Configuring and troubleshooting Active directory, Domain Services and DHCP.
• Monitoring critical Issues related to servers like Exchange, Blackberry, Domain Controllers to check if they are functioning properly.
• Ensuring all tasks have been carried out in designated time frame.
• Supporting in client training when required by team leader.
• Following up with the technicians and making sure of their performance.
• Closing daily tickets and daily requests.
• Undertaking other related duties assigned by direct manager.
• Implementing Windows Clusters & Windows Network Load Balancing.
• My responsibilities are installing & maintain windows Server environment with Network & Security appliances. Daily activities are monitor Windows & Linux based servers viz., (Red Hat Enterprise Linux/Ubuntu), Windows servers 2003, 2008 (Active Directory, DNS, DHCP, File server). Responsible for network optimization & Data Security & access related issues.
• Software configurations on windows & Linux servers in Development, testing & production environment configuration.
• Hyper V with cloud computing for applications based projects testing, deployment & maintenance.
• Sonicwall firewall & Antivirus Server installation, troubleshooting, update management & maintenance.
• Taking online & offsite backups & maintain the integrity for data.
• Configuring Cisco Routers 1800, Linksys E1000 Cisco router
• Configuring Switches, Wifi Devices.
• Installing and configuring Exchange server 2007& Exchange server 2010.
• Installing and configuring Web server, Proxy server.
• Hosting domains and Knowledge of ERP.
• Installing and configuring time attendance machine
• Installing and configuring ISA server, DMZ firewall.
• Installing necessary patches for antiviruses and updating the software.
• Configuring and scheduling the back up on daily and weekly basis.
• Install and configure Windows 2008 & 2003 server for Active Directory, ISA, POP3.
• email, File Server, Group Policy and DNS.
• Maintains Microsoft SQL Server for Accounting and Finance DELTA software.
• Install and configure Windows 7, Vista and XP client workstations.
• Configuration of DHCP server and its relevant troubleshooting.
• Configuration of Cyberoam CR25ia and Cisco routers 2900 for VPN connectivity between head office and branch offices.
• Configuration of 3Com Switches for network connectivity.
• Configuration and installing Windows Server 2008.
• Configuration and installing Windows Server 2003.
• Configuration and installing Exchange Server 2007 & Exchange Server 2010.
• Configuration and installing SQL Server 2008.
• Maintaining the wired and wireless connectivity between the end terminals.
• Administering and maintaining network connectivity, Internet access, email, etc
• Generating link utilization report and documentation of that report for future planning and expansion.
• Installation and troubleshooting of Operating System like Windows98, XP, 2000 and package software like Ms-Office, Antivirus and other Utility software.
• Monitoring the Bandwidth utilization of Lease Line using NMS.
• Analysis of traffic report for congestion free network on regular basis.
• Taking the Server data back up on daily and weekly basis.
• Installing and improving computer software and network equipment.
• Maintaining the In-Time and Out-Time of employees logon.
• Configuring the firewalls and installing DMZ enhance security level.
• Configuration of WAN link between branches using Cisco router 1800.
• Configuring static routes and knowledge of RIP, OSPF and EIGRP.
• Configuring and maintaining Cisco switches 2960.
• Analysis of traffic report for congestion free network on regular basis.
• Co-ordinate with vendor, regarding the WAN connectivity.
• Configuring DHCP on cisco routers for internal LAN network.
• Administering and maintaining network connectivity, Internet access, email, etc
• Interacting with internal/external clients to resolve basic help desk issues.
• Installation and troubleshooting of Operating System like Windows98, XP, 2000 and package software like Ms-Office, Antivirus and other Utility software.