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Abdulwahab Alsulami, Electronic systems operator

Abdulwahab Alsulami

Electronic systems operator·King Abdulaziz University - Deanship of E-Learning

Saudi Arabia

Higher diploma, High Diploma of Education

Work experience

Total years of experience: 5 years, 10 months

Electronic systems operator

February 2018 - October 2018

King Abdulaziz University - Deanship of E-Learning

Jeddah, Saudi Arabia

February 2018 - October 2018

- Assist for the lectures and students about how can you use some apps - for example ( Blackboard / R-System ..) and support them.
- Work with the administration to solve most of the recurring problems in education programs offered to students.
- I helped the team leader about fixed some computers and printers and solve some errors that users face Deanship.

Company industry:
IT Services
Job role:
Information Technology

System Operator

July 2014 - February 2018

Zahid Tractor Company

Jeddah, Saudi Arabia

July 2014 - February 2018

- Worked as a system operator in the Zahid tractor company and assist the users to troubleshoot in case of any abnormality or hardware failure.
- Work to install and support the SAP program and how to use it for employees in cooperation with the HR Department.
- Maintain terminal, printer, paper, and computer-related supply inventory and their configurations.
- Maintain the tapes library for all the production jobs etc.
- Co-ordinate with Operation Supervisor for his queries etc.
and keep him updated about the operational problems.
- Monitor the communication lines and co-ordinate with PTT and remote locations.
Prepare the reliability report for I.T. Operations, H.O.
- Soldering, and preparation of twin axial cable and installation -
.Coordinate with Maintenance Contractual Technicians for the repair of hardware and PTT
- Optimize server performance by conducting routine health checks
- Develop and maintain backup policies-
.Install relevant patches and upgrades provided by vendors on servers hardware and software.

Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Customer Service

November 2013 - June 2014

Jeddah Main Council Center - Contract

Jeddah, Saudi Arabia

November 2013 - June 2014

1. Receive government transactions with the Secretary of the City of Jeddah Eng/ Hani Abu Raas
and direct them to the departments.
2. Center Call Services Supervisor ( 940 )
3. Create daily reports and solve customers' problems.

Company industry:
General Engineering Consultancy
Job role:
Customer Service and Call Center

January 2013 - January 2014

January 2013 - January 2014

Education

Umm Al-qura University

August 2014

August 2014

Higher diploma, High Diploma of Education

Saudi Arabia

GPA (point): 3.28 out of 4

GPA (point): 3.28 out of 4

High Diploma of Education
View attachment

Al Taif University

June 2013

June 2013

Bachelor's degree, Information Technology

Saudi Arabia

GPA (point): 2.58 out of 4

GPA (point): 2.58 out of 4

Bachelor of Information Technology
View attachment

Skills

Technical Office Engineering
Expert
Technical Office Engineering
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IT Operations
Expert
IT Operations
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Support skills
Expert
Support skills
Expert
Excellent teamwork and teamwork skills, the ability to understand how to install and structure compu
Expert
Excellent teamwork and teamwork skills, the ability to understand how to install and structure compu
Expert
The ability to explain and communicate problems and ideas to colleagues at work in a simple and far
Expert
The ability to explain and communicate problems and ideas to colleagues at work in a simple and far
Expert
To have good listening and listening skills in order to be able to understand problems when a non-ex
Expert
To have good listening and listening skills in order to be able to understand problems when a non-ex
Expert
Communication skills
Expert
Communication skills
Expert
The ability to complete work and fix faults as quickly as possible
Expert
The ability to complete work and fix faults as quickly as possible
Expert

Languages

Arabic

Expert

English

Intermediate

Memberships

عضو في جمعية الملك سلمان للأغاثة الأسلامية

عضو

September 2020

Training and Certifications

Certifications
Introduction of Project Management PMP
Jun 2020
Cyber Security
Managing Users, Service Accounts, and Groups
Managing Computer Accounts and Implementing Group Policy

Training
General English Language
Aspire2 International in New Zealand
Aug 2019
Show credentials
CCNA
Jeddah International Training
Nov 2017
Show credentials

Hobbies and interests

Reading ancient stories and novels
Ping Pong

I got the first place around the cities of the Kingdom

Traveling

I like to travel around the world to learn about other cultures