Shop Manager
Milano One Fashion
Total years of experience :6 years, 6 Months
• Build strong customer relationships
• Manage, supervise and train a team of 7 sales consultants
• Implement and maintain an efficient merchandising in cooperation with the Visual Merchandiser of
the brand
• Market watch and analysis of the fashion retail business
• Monitor the stock movements by processing stock inventories and replenishments
Achievements:
• Opening of a personal customer’s portfolio that emphasizes the image of the store
• Improve of customer service using brand and product expertise
• Creation of tables using Excel (MS Office) to monitor the performances of the store, the staff and stock inventory
Selling ladies and men ready to wear cloth ( Sandro Paris- Dubai mall )
Responsible for merchandise, transfers, inventory, cash, and customer service to ensure a smooth sales process
-Welcome and greet every customer in a friendly a manner and demonstrate excellent service at all the time
-Identify customer needs through asking questions
-Receive cash or card payment in an authorized modes from every customer, issue receipts
-Handle customer complaints professionally and efficiently escalating to management if necessary
-Demonstrate and maintain product knowledge, fashion trends, instore promotions all the times
-Maintain grooming standards as advised by the Store Manager
-Maintain clean organized display, fitting rooms and stock areas
-Check stock levels daily and inform depleting stocks to the store manager in order to replenish
-Recruit customers to the database, accurately entering their database on the POS system
Responsible for selling the luxury garments to VIP clients, includes customer service, personal Shopping, Products Representing, Sales staff training, image consultancy, arranging special events, such as trunk shows or in-store fashion shows, and being highly knowledgeable about the products we represent.
Reporting to Store Manager
•Excellent communication skills that will be utilized with retail staff, corporate personnel and customers
•Knowledge and understanding of merchandise features, fitting techniques and fashion trends
•Knowledge and understanding of sales operations
•Drive to meet and exceed sales and performance expectations
•Ability to clientele
•Ability to determine what type of garments are desired and advise customers about prevailing styles
•Perform other duties such as stock, merchandising, and housekeeping
•Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
•Providing the highest level of customer service standards while maintaining a professional demeanor and personal presentation at all times
•Utilize company resources to generate clientele and maintain customer contact
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock.
Aid customers in locating merchandise.
Communicate customer requests to management.
Assist in completing price changes within the department.
Participate in year-end inventory and cycle counts.
Assist in ringing up sales at registers and/or bagging merchandise.
Any other tasks as assigned from time to time by any manager.
Mall of the Emirates:
Yves Saint Laurent Boutique
Harvey Nichols Department Store:
-YSL, Gucci, Dolce & Gabbana, Bottega Venetta, Alexander McQeen
-Experience in cash management, key holding or opening and closing
-The ability to build a strong rapport with customers
-A target driven attitude
-Evidence of first rate customer service
-A well-groomed presentation
-Reporting discrepancies and problems to the supervisor
-Personal skills for Luxury client attention and exquisite manners.
-Excellent communication and negotiation skills ideally in multiple languages
-Ability to work in a team
-Flexible and punctual
-Responsible dealing with customer complaints
-Safe in interpersonal skills
Bachelors Degree of Business Marketing- Hariri Canadian University, Lebanon Jun
Degree Certificate in High School Bac 2- European Lebanese School