Dealer Sales Manager- Regional Key Accounts.
OSN
Total des années d'expérience :18 years, 0 Mois
-Responsible of achieving all targets set by Head of sales Channels for managed accounts, in terms of revenue growth by identifying opportunities to grow the business and enhance profitability Assist with the preparation of contractual agreements and ensure that these are fully adhered to.
-Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
-Working with the Project Manager, Country manager and devise a detailed tailored plan that maximizes income in the short and long term.
-Ensure strategic account development plans for each client are continually updated with all current and relevant information, including mutual objectives and performance reviews Prepare presentations, proposals, plans, and contact reports as necessary.
-Evaluate and document partnership, ensuring all activity is recorded accurately on database.
-Input creative solutions to maximize opportunities.
-Ensure that all income is efficiently recorded and provide analysis using the organizational database.
-Work with other departments in executing corporate projects and plans.
-Attend internal meetings, seminars, working groups; provide reports and analysis as required.
Apple & Blackberry Authorized Distributor & Reseller
-Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the company.
-Devising our go-to-market plan for our services, driving and coordinating the pace of execution
- Achieving target levels of new business through effective management of a team of sales professionals, introducing brokers, network distributors and prospects.
-Implementation of Sales Strategy that addresses different geographical sales coverage.
-Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
-To recruit, spire, develop, manage and motivate a growing team of sales professionals, network distributors and introduces, who will deliver high standards of sales services across all identified markets and service lines.
-To regularly report achievements versus budget forecasts in terms revenue, CPAEX and OPEX to the Senior Management Team.
-To manage the Market Excellence/Intelligence process; gathering market and customer information and providing feedback on future trends, to support sales campaigns.
Apple & Blackberry Authorized Distributor & Reseller
-Managing and motivating a team to increase sales and ensure efficiency.
-Managing stock levels and making key decisions about stock control.
-Analyzing sales figures and forecasting future sales volumes to maximize profits;
-Analyzing and interpreting trends to facilitate planning.
-Using information technology to record sales figures, for data analysis and forward planning.
-Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
-Ensuring standards for quality, customer service and health and safety are met;
-Responding to customer complaints and comments.
-Promoting the organization locally by liaising with local schools, newspapers and the community in general.
-Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
-Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
-Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
-Personally elected by management to work on the very first Virgin Mobile store inauguration project for one month in advance prior to store opening.
Created and approved the first sales process that we were utilizing in the stores.
-Devised the draft for policy and procedures for Virgin Mobile division.
-In charge of managing five Virgin Mobile outlets, one of them being the largest outlet.
-Maintaining high standards of productivity through punctuality, attendance records, low sickness levels and self discipline. Reflecting the company values and ethics while dealing with internal and external customers.
-Supervising the team effectively through coaching, mentoring and providing critical feedback when required. Maintaining high engagement levels at all times in the store. Grooming and supporting own the team in order to exercise their career aspiration and objectives.
-Responsibly handling 20 staff daily besides managerial duties such as dealing with staff attendance, leave and roster issues.
-Developing ongoing staff training on monthly basis to cover all types of scenarios as well as new product knowledge.
-Managing the daily computer software systems which include 4 individual programmers which have to be run through the internet and synchronizes with the Virgin Mobile website and our company intranet system.
-Attending weekly Managers meeting to brainstorm on the current issues and upcoming issues as well as finding solutions to problems at hand..
-Overseeing and approving weekly and monthly stock count by staff.
-Motivating and developing staff dealing with queries, difficulties and complaints Stock control duties, including placing orders to be able to identify the physical stock against a computer printout.
-Consistently providing high customer service with every customer, as per the Marks & Spencer core standards
-Ensures brand identities and agreed standards are upheld through effective implementation of brand specific information and guidelines.
-Ensuring customer service exercises is consistent all the area in floor and to recommend for recognizing individual efforts.
-Preparing and presenting key commercial documentation to the Manager on stock on hand, top ten lines, range analysis, slow selling, and guidelines, daily, weekly, and monthly in order to achieve the department target, and to minimize the stock loses. Following up with the delivery checks, mini stock counts, floor random checks, and following up with team sold & damage, return to manufacturer and all the areas that is possible to control the stock loses, ensuring that all staff are following activity sheets and balancing tasks with customer service, till points, fitting rooms, and sales floor.
-Adhering to all store policies and procedures with 100% compliance at all times. This includes Standard Operating Procedures related to the Customer, Store and Staff. Ensuring that all Sales Assistants are complying with the company Responsibility also includes alerting Senior Management on any lapses.
-Communicating effectively at all times to merchandisers, allocators, administration, visual, security, and our valuable customers, feedback to the Managers and to cascade key information back to the customer and staff.
-Co-Supervising and being part of the team for the new store opening at Mall of Emirates
-Maintain excellent levels of housekeeping and adherence to delivery procedures.
-Maximize sales through ensuring availability Maintenance of safe store environment.
-Ensure all staff has been communicated to and understand stores / dept. performance and their key role to achieving this.
-Evaluate and promptly react to staff performance issues.
-Prepare monthly sales report and manage store e-mail.
-Ensure cash registers are staffed and to provide standard response to all customer comments efficiently and effectively promote community relationships
-Supports team with supervisory responsibilities to include assigning and follow up on tasks, customer relations, and POS support.
-Supervise staff engaged in customer service, sales techniques, merchandise processing and presentation, price adjustments, housekeeping, POS procedures, daily operations.
-Manage sales floor by assigning duties to employees and scheduling break periods to ensure the proper level of customer service and maximizing sales, while achieving the sales target
-Responsible for developing, training, and retraining staff on company policies and procedures, job duties, and company sales techniques.
Distinction in Business English at The British Council Language Centre 2011 Doha, Qatar
Bachelor degree in Business Management from Al-Bath University – Damascus, Syria