Abdurahim K Muhammed Kutty

Ensure a high level of customer satisfaction by addressing
customer inquiries, resolving complaints, and providing
personalized recommendations.

Handle transactions accurately and efficiently, ensuring a
smooth checkout process for customers.

Monitor and verify returns, exchanges, and voids to ensure they are processed correctly and in line with store policies.

Build and maintain strong relationships with customers,
fostering loyalty and repeat business.

Drive sales through effective leadership, coaching, and the
implementation of sales strategies.

Provide feedback to the team regarding sales performance and
service quality, aiming for continuous improvement.

Monitor and achieve sales KPIs such as Conversion Rate,
Average Transaction Value (ATV), Unit per Transaction (UPT) and Sales Growth.

Keep the stock room and sales floor well-organized to ensure
easy access to products and a tidy shopping environment.

Oversee inventory management to ensure stock levels are
adequate and products are easily accessible.

Adhering to store policies for loss prevention and handling
suspicious activity. Being vigilant for potential shoplifting or
security concerns.

Achieve growth and hit sales targets by effectively managing and leading the sales team.

Develop and implement strategies to drive sales performance
and meet or exceed store goals.

Build and promote strong, long-lasting customer relationships
by partnering with them and understanding their needs.

Provide personalized service and solutions to enhance the
customer experience.

Assess individual and team performance through observation
and measurement and providing constructive feedback and by
suggesting corrective actions to improve performance and
address any issues.

Ensure that outlets are stocked with necessary products on a
weekly basis, maintaining adequate inventory levels to meet
customer demand.

Plan and prepare work schedules to ensure adequate staff
coverage and operational efficiency.

Respond promptly and professionally to incoming mail, web, and phone inquiries.

Maintain and nurture relationships with existing customers
through in-person meetings, phone calls, and emails.

Create compelling property listings, including detailed
descriptions and high-quality visuals, to enhance property
appeal.

Use persuasive communication techniques to close sales.

Identify consumer need and recommend product.

Being responsible for payments and balancing cash registers with receipts, dealing with customer refunds and complaints.

Manage staffs which includes people working on the floor and the cashiers.

Coach and train new joiners for brand, product & service.

Constantly follow up the running of the entire team and sales floor by guiding against error that can lead to loss in profit.

Welcoming and assisting customers in finding products,
answering questions and providing recommendations.

Handle cash register operations and transactions with customers accurately and efficiently thereby ensuring a smooth and accurate checkout process, addressing any issues promptly.

Provide seasonal training and ensure staff are well-prepared to
meet performance goals and uphold brand standards.

Oversee the staff working on the sales floor and cashiers,
ensuring effective management and coordination.

Plan and prepare work schedules to optimize staff coverage and store operations.

Monitor and achieve sales KPIs such as Conversion Rate, Average Transaction Value (ATV), Unit per Transaction (UPT) and Sales Growth.

Collect data on customer complaints and inquiries, preparing
detailed reports to identify trends and areas for improvement.

Prepare and present monthly reports summarizing the
performance of the assigned customer service teams.

Ensure the store meets all safety and brand standards,
implementing measures to control shrinkage and increase
profitability.

Oversee the receiving of stock and ensure accurate stock keeping and implementing procedures to prevent security risks and thefts, maintaining inventory accuracy.

Maximize productivity in terms of sales and staff output by
optimizing workflow and staff deployment.

Constantly monitor the sales floor and overall team performance to guide against errors that could lead to loss of profit.

Assist the sales manager in generating sales opportunities by
identifying appropriate business targets and in providing a
professional and excellent level of customer service with
existing and new customers.

Handle customer issues, resolution and communicate
escalated issues to the sales manager.

Ensure enquiries are handled/delivered on time.

Airline ticket booking and reservation.

Handled all works related to travel when required and
helping and guiding the new staff to complete their works.